IT Support Team Leaders
2 weeks ago
At John Holland, our purpose is to transform lives through our work. We're a company that's passionate about making a difference in the world, and we're looking for talented individuals to join our team.
IT at John HollandWe're at the forefront of innovation in the construction industry, and our IT team is driving this change. We're focused on delivering exceptional service, optimising our infrastructure, and staying ahead of the curve with the latest technology.
Job OpportunityWe're seeking expressions of interest from IT Support Team Leaders and IT Support Technicians to join our team for our upcoming projects. As a member of our team, you'll have the opportunity to work on iconic projects that are shaping cities and communities.
IT Support TechnicianThis is a unique opportunity to work in a customer-facing role, providing excellent service experience and resolving issues in a timely and efficient manner. You'll be responsible for supporting our technical infrastructure, daily level 2 end user support, and maintenance and administration of IT Systems.
- Support all systems, applications, and infrastructure under our IT Service Delivery Model
- Work to resolve Level 2 support requests, phone calls, and walk-up requests
- Provide support to the wider IT Team to manage, install, test, and troubleshoot new technology and systems
- Assist in reviewing technologies to determine suitability for the project and wider business
- Support SMEs in the implementation of supported applications and systems
- Maintain, assign, and reassign IT devices and assets
- Mobilise, support, and demobilise project offices, including installing network hardware and video conferencing equipment
- Tertiary qualifications in Computing or other relevant discipline
- Significant Help Desk and Level 2 support experience, ideally within construction/engineering
- Strong IT networking and troubleshooting skills
- M365, Service Now, MS Teams, and Intune experience
- Excellent time management and organisational skills
- A logical approach to problem-solving and strong attention to detail
- Positive attitude and superior customer service skills
As a Team Leader, you'll be responsible for leading a small team of Technicians in delivering IT support to our offices and project locations. You'll need well-developed project management skills and the ability to get the most out of every day, including supporting after-hours escalations as required.
- Monitor, follow up, and advise stakeholders on the progress of outstanding support requests
- Support the management, installation, review, and testing of new technology
- Manage infrastructure requests, including mobilisation and decommission of project offices
- Maintain and adhere to user, data, and business privacy requirements
- Develop comprehensive documentation of the installed environment and system design
- Maintain the installed environment to ensure reliability and stability
- Ensure solutions and systems are appropriately backed up
- Identify issues with current processes and work with IT teams to improve and develop those processes
- Streamline routine tasks
- Tertiary qualifications in Computing or other relevant discipline
- Experience at Team Leader level delivering Level 2 support in Construction/Engineering industry highly regarded
- Strong IT networking and troubleshooting skills
- Expertise in M365, Azure AD, Service Now, Intune, MS Teams, and Microsoft 365
- Excellent project management, time management, and organisational skills
- A logical approach to problem-solving and strong attention to detail
- Strong stakeholder and vendor management experience
- Track record in uniting, developing, and upskilling teams of all skill levels
- Ability to build and promote a positive work culture for immediate team and to influence the wider team culture
We're committed to being an employer of choice, and we offer a range of benefits to support your career and wellbeing. These include competitive remuneration, great leave benefits, career progression, learning and development opportunities, and a commitment to inclusion, diversity, and equity.
We're about connecting your sense of purpose to ours, and we believe in supporting you as a whole person, not just an employee. We reward and support our people in many ways, including flexible working arrangements, generous leave policies, and wellbeing and relationship support.
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