Customer Support Team Leader

4 weeks ago


Adelaide, South Australia Ventia Full time

We're seeking a passionate Team Leader to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.

The Opportunity

  • Reporting to the Senior Manager, the Team Leader is responsible for the day-to-day operations of approx. 15 Customer Service Coordinators. This involves setting targets, ensuring customer calls are handled professionally, providing coaching, and mentoring the team.
  • Work closely with the team in developing, mentoring, and motivating them to deliver contract outcomes and role objectives.
  • Proactively supervise and coordinate activities of the Customer Support Coordinators to ensure a high quality, relevant client experience.
  • Ensure training and development plans are maintained for all team members.
  • Maintain and update various databases, spreadsheets, and documents.
  • Manage daily/weekly/monthly rosters via the workforce management system.
  • Call queue monitoring throughout the day and managing adjustments as required to meet service levels.

About You

  • Excellent people management abilities.
  • A collaborative and engaging working style.
  • Thrive working in fast-paced and high-volume environments.
  • Known for your self-awareness and emotional intelligence.
  • You pride yourself on your excellent communication skills.

About Ventia

  • Ventia is a leading infrastructure services company, operating across Australia and New Zealand.
  • We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds.
  • With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.


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