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Customer Experience Specialist
2 months ago
Customer Experience Expert - Honda Central
Hobart, Full Time, Customer Service
Competitive Salary and Flexible Work Schedule
- Results-Driven Customer Service Professional
- Opportunity to Work with a Growing Team
- Contribute to the Success of Tilford Auto Group
Company Overview: At Tilford Auto Group, we prioritize exceptional customer experiences and strive for excellence in customer service. Our customer-centric approach sets us apart in the industry.
We are seeking a skilled and experienced Customer Experience Expert to join our Honda Central team, supporting our staff to deliver outstanding experiences to our customers.
Position Overview: As the Customer Experience Expert, you will work closely with our clients to understand their unique needs and challenges, providing expert guidance and solutions to enhance their customer experience. You will leverage your expertise in customer experience management to develop actionable insights and recommendations that drive measurable improvements in customer satisfaction and loyalty.
Key Responsibilities:
- Collaborate with our Honda Central Service customers to provide exceptional experiences from initial contact to vehicle delivery.
- Maintain open communication with our customers, ensuring they are informed throughout their vehicle's journey with us.
Qualifications:
- Minimum of 5 years of experience in customer experience or related roles.
- Proven track record of success with a focus on delivering measurable results for clients.
- Strong analytical skills and the ability to translate data into actionable insights and recommendations.
- Excellent communication and presentation skills.
- Ability to build and maintain positive relationships with clients and colleagues at all levels of an organization.
- Passion for driving innovation and excellence in customer experience.
Benefits:
- Competitive salary
- Flexible work schedule
- Opportunities for professional development and advancement
