Customer Experience Specialist
6 days ago
We're seeking a talented individual to join our Hobart Contact Centre team as a Customer Experience Specialist. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences for our passengers.
Key Responsibilities- Provide exceptional customer service and support to our passengers
- Work collaboratively with our team to resolve customer issues and concerns
- Develop and maintain a deep understanding of our products and services
- Stay up-to-date with industry trends and developments
- Contribute to the continuous improvement of our customer experience
- A passion for delivering exceptional customer experiences
- Experience in the travel industry and/or contact centre environment
- Basic knowledge of PC office applications
- Excellent oral and written communication skills
- Ability to work independently and as part of a team
- Self-motivation and resilience
- Ability to work on a 7 day rotational roster basis
At Qantas, we're committed to delivering exceptional customer experiences and we're looking for talented individuals like you to join our team. As a Customer Experience Specialist, you'll have the opportunity to work with a diverse range of customers and develop your skills and knowledge in a dynamic and supportive environment.
We offer a range of benefits and perks, including heavily discounted air travel, flexible leave options, and access to thousands of rewards. We're an equal opportunity employer and we welcome applications from diverse candidates.
If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we'd love to hear from you.
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