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Customer Experience Specialist
2 months ago
We're seeking a talented individual to join our Hobart Contact Centre team as a Customer Experience Specialist. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences for our passengers.
Key Responsibilities- Provide exceptional customer service to our passengers, resolving issues and answering queries in a professional and courteous manner.
- Work collaboratively with our team to achieve our customer experience goals and objectives.
- Develop and maintain a deep understanding of our products and services, ensuring you can provide accurate and helpful information to our customers.
- Contribute to the development and implementation of customer experience initiatives, working closely with our team to drive continuous improvement.
- Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date with the latest industry trends and best practices.
- A passion for delivering exceptional customer experiences and a commitment to excellence.
- Experience in the travel industry, preferably in a contact centre environment.
- Basic knowledge of PC office applications, including Microsoft Office.
- Excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
- Self-motivation and resilience, with a positive attitude and a willingness to learn and adapt.
- Ability to work on a 7-day rotational roster, spanning across the hours of 0700 to 2300.
At Qantas, we're committed to delivering exceptional customer experiences and creating a positive impact on our customers' lives. As a Customer Experience Specialist, you'll have the opportunity to make a real difference and be part of a team that's passionate about delivering excellence.
We offer a range of benefits and perks, including heavily discounted air travel, flexible leave options, and access to thousands of rewards through our partnerships. You'll also have the opportunity to develop your skills and knowledge through ongoing training and development, ensuring you remain up-to-date with the latest industry trends and best practices.
Qantas is an equal opportunity employer, committed to diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, please let us know and we'll work with you to identify the best way to assist you through the recruitment process.
