Frontline Client Advisor

11 hours ago

Wollongong City Council, Australia beBeeClientAdvisor Full time $60,000 - $80,000
Job Overview

We are seeking skilled professionals to fill various roles within our Frontline Operations team.

  • Deliver exceptional client service through multiple channels, ensuring clients meet their obligations in a timely and efficient manner.
  • Develop a deep understanding of individual client circumstances, providing tailored advice aligned with current legislation, policy, and procedures.
  • Engage in meaningful conversations to support and facilitate clients' needs, promoting a positive outcome for all parties involved.
Key Responsibilities
  • Assist clients via phone, web chat, email, paper, and online portals to help them navigate taxation, superannuation, and registration requirements.
  • Stay up-to-date with the latest legislative changes, ensuring accurate and informed advice is provided to clients at all times.
  • Foster strong relationships with clients, taking the time to understand their unique needs and circumstances.
Requirements
  • Excellent communication and interpersonal skills, enabling effective interaction with clients from diverse backgrounds.
  • A high level of emotional intelligence, allowing for empathy and understanding in challenging situations.
  • The ability to work in a fast-paced environment, managing competing priorities and deadlines with ease.
Benefits
  • A competitive salary package, reflecting your value to the organization.
  • Ongoing training and development opportunities, helping you grow both personally and professionally.
  • A dynamic and supportive work environment, fostering collaboration and teamwork among colleagues.
Why Work with Us?
  • Be part of a talented team that shares your passion for delivering exceptional results.
  • Enjoy a comprehensive benefits package, recognizing your hard work and dedication.
  • Take advantage of ongoing learning and development opportunities, shaping your career and future success.

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