Frontline Client Services Specialist

3 days ago

Wollongong City Council, Australia beBeeCustomer Full time
Customer Service Representative

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative.

  • Job Summary:

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, building relationships with clients, and providing exceptional customer service.

About the Role:

  1. Customer Service Delivery: Respond to customer inquiries via phone, email, and in-person, resolving issues efficiently and effectively.
  2. Troubleshooting: Analyze customer sales queries and answer questions, identifying solutions to meet their needs.
  3. Sales Support: Upsell and provide quotes to customers, promoting our products and services.
  4. Administrative Tasks: Complete sales data entry, invoicing, administration, and purchasing duties.

Requirements:

  • Customer Service Focus: Deliver outstanding customer experiences, ensuring high levels of satisfaction.
  • Communication Skills: Possess excellent verbal and written communication skills, able to build strong relationships with diverse clients.
  • Problem-Solving Ability: Demonstrate a proactive attitude, with a willingness to learn and adapt to new situations.
  • Teamwork: Work collaboratively as part of a dynamic team, prioritizing tasks and managing multiple responsibilities.

Benefits:

  • Generous Leave Arrangements: Enjoy generous parental leave and long service leave benefits.
  • Employee Benefits: Access exclusive employee benefits, including discounts on various products and services.
  • Health Insurance: Receive corporate rates for private health insurance.

About Us:

We are a leading business committed to sustainability and innovation. Our mission is to contribute to a sustainable future and create opportunities for personal and professional growth.

Why Join Us?

  • Career Growth: Pursue a rewarding career with opportunities for advancement.
  • Inclusive Workplace: Be part of a supportive work environment that values diversity and innovation.
  • Social Responsibility: Contribute to a business that prioritizes social responsibility and community engagement.

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