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Community Engagement Specialist
2 months ago
Wiser Solutions, a global leader in Commerce Execution SaaS, is seeking a passionate and innovative Junior Community Manager to oversee the B2C aspect of our Snooper App. As a key member of our team, you will be responsible for expanding and managing our digital community of Snoopers globally to meet client objectives and collect real-time point-of-sale data.
Key Responsibilities:- Recruitment: Develop and implement effective recruitment strategies to build and grow our Snoopers community in various markets, including Australia, New Zealand, Japan, Thailand, and Korea.
- Activation: Leverage notifications, direct mailing, and newsletters to ensure maximum completion of client missions and develop a daily completion strategy.
- Engagement: Maintain community interest through contests, creative content, and active social media presence, utilizing platforms like Facebook, YouTube, and newsletters to boost engagement and reduce churn.
- Support: Provide exceptional user support by managing the customer service desk and implementing tools to minimize support requests.
- Analytics: Use data to track and improve community KPIs, enhance user activity, and refine recruitment efforts, collaborating with the Product & Tech team to suggest features that positively impact community performance.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Full-time and long-term working rights.
- Experience in marketing, social media management, content creation, or customer service is ideal.
- Creative and innovative thinker.
- Eager to learn new skills.
- Excellent communication and content creation abilities.
- Highly organized, able to meet deadlines, and solve problems efficiently.
- Strong sense of ownership and autonomy.
- Committed to team and culture.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
