Member Engagement Specialist
2 weeks ago
The Chamber of Commerce and Industry of WA is seeking a highly motivated and organized individual to join our Member Engagement team as a Member Engagement Specialist. This is a part-time, 12-month maximum term opportunity available for an immediate start.
As a Member Engagement Specialist, you will be responsible for proactively engaging with current members through various channels to strengthen relationships, as well as engaging with potential new members to grow membership. You will also assist members in accessing available resources, benefits, and educational materials provided by the Chamber.
Key responsibilities include:
- Developing and implementing strategies to improve member engagement and retention
- Providing exceptional customer service to members
- Collaborating with the Member Engagement team to plan and execute member events, meetings, and outreach activities
- Conducting member surveys and gathering feedback to assess satisfaction levels and identify areas for improvement
About You
We are looking for an individual who is an outstanding communicator, able to foster positive working relationships and build trust and rapport rapidly. You will have proven experience in customer service, member relations, or a similar role, as well as experience in sales and/or business development. You will also have excellent interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders.
We offer a range of benefits to support our employees, including flexible working arrangements, access to free and confidential counselling, and salary sacrificing opportunities. If you are a motivated and organized individual who is passionate about building strong relationships with members, we encourage you to apply for this exciting opportunity.
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