Member Engagement Specialist

2 weeks ago


Perth, Western Australia Chamber Of Commerce And Industry Of WA Full time
Job Summary

We are seeking a highly motivated and organized individual to join our Member Engagement team as a Member Engagement Specialist. The successful candidate will be responsible for acquiring and retaining members, promoting services and activities, and ensuring a positive experience for our members.

Key Responsibilities
  • Proactively engage with current members through various channels to strengthen relationships
  • Engage with potential new members to grow membership
  • Assist members in accessing available resources, benefits, and educational materials
  • Collaborate with the REEFWA Committee to develop strategies for member retention and growth
  • Contribute to the planning and execution of member events, meetings, and outreach activities
  • Conduct member surveys and gather feedback to assess satisfaction levels and identify areas for improvement
Requirements
  • Proven experience in customer service, member relations, or a similar role
  • Experience in sales and/or business development
  • Excellent interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • Proficiency in using CRM software
About Us

The Chamber of Commerce and Industry of WA is an independent, not-for-profit organization that has been the voice of business for over 130 years. We are committed to making it easier to do business in this state and ensuring that WA is a place where businesses of all shapes and sizes can succeed.

We offer a range of benefits to our employees, including flexible working arrangements, access to free and confidential counseling, and salary sacrificing.



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