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Client Relations Centre Ambassador
2 months ago
We are seeking a skilled and customer-focused individual to join our Cartier team as a Client Relations Centre Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experience to our clients.
Key Responsibilities- Handle customer inquiries and provide solutions to their needs.
- Facilitate online sales and meet sales targets.
- Provide a seamless customer experience across all communication channels.
- Drive a client-centric approach to each interaction.
- Follow Cartier policies and procedures.
- Escalate issues to the team leader as needed.
- Experience in retail sales, customer service, or contact centre/eCommerce.
- Customer service and sales-oriented.
- Skilled in speaking and writing communication.
- Fluent in English (Mandarin is a bonus).
- Tech-savvy with experience in SAP CRM or Salesforce.
- Flexibility with working shifts and weekends.
- A dynamic and diverse team environment.
- Opportunities to build knowledge and experience in client relations.
- Career development opportunities within Cartier and the Richemont Group.