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Client Relations Centre Ambassador

2 months ago


Sydney, New South Wales, Australia Cartier Full time
About the Role

We are seeking a skilled and customer-focused individual to join our Cartier team as a Client Relations Centre Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experience to our clients.

Key Responsibilities
  • Handle customer inquiries and provide solutions to their needs.
  • Facilitate online sales and meet sales targets.
  • Provide a seamless customer experience across all communication channels.
  • Drive a client-centric approach to each interaction.
  • Follow Cartier policies and procedures.
  • Escalate issues to the team leader as needed.
Requirements
  • Experience in retail sales, customer service, or contact centre/eCommerce.
  • Customer service and sales-oriented.
  • Skilled in speaking and writing communication.
  • Fluent in English (Mandarin is a bonus).
  • Tech-savvy with experience in SAP CRM or Salesforce.
  • Flexibility with working shifts and weekends.
What We Offer
  • A dynamic and diverse team environment.
  • Opportunities to build knowledge and experience in client relations.
  • Career development opportunities within Cartier and the Richemont Group.