Customer Service Representative

5 days ago


Hunters Hill, Australia Catholic Healthcare Full time
Career Opportunity in Customer Service

We are seeking a highly motivated Customer Service Representative to join our Home & Community Services team in Hunters Hill, NSW. As the first point of contact for our clients, you will play a vital role in providing exceptional customer service and support.

The successful candidate will be responsible for handling client inquiries, resolving issues, and escalating concerns to ensure timely and effective responses. Strong communication, problem-solving, and time management skills are essential for this role.

To be successful in this position, you will have experience working in a similar environment, with excellent interpersonal and administrative skills. You must be able to work autonomously as part of a busy team and demonstrate a strong commitment to delivering quality customer service.

Key responsibilities include:

  • Responding to client inquiries via phone, email, and other communication channels
  • Resolving issues and escalating concerns to relevant teams
  • Maintaining accurate records and data entry
  • Working collaboratively with colleagues to achieve team objectives

This is an exciting opportunity to join a values-based organisation that prioritises the dignity and well-being of older people. If you are passionate about delivering exceptional customer service and have a strong desire to make a positive impact, we encourage you to apply.



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