Customer Experience Representative

6 hours ago


Hunters Hill, Australia Catholic Healthcare Full time

About the Role:

Catholic Healthcare is seeking a highly motivated Customer Experience Representative to join our Home and Community Services team in Hunters Hill, NSW. The ideal candidate will have experience in aged care services or similar and possess strong organisation, time management, communication, and problem-solving skills.

Responsibilities:

  • To provide exceptional customer service to clients through multiple channels
  • To identify issues, assist in solving them and adapt to changing circumstances
  • To work autonomously as part of a busy dedicated team
  • To deliver a quality customer experience and ensure accurate and timely responses to client inquiries

Requirements:

  • Experience in aged care services or similar
  • Strong planning and organising skills with a high attention to detail
  • Ability to identify issues, assist in solving them and adapt to changing circumstances
  • Exceptional verbal and active listening skills
  • An empathetic approach with the ability to make complexity simple
  • Competent computer literacy with PC based applications (Word, Excel, Email, Internet, database)

Benefits:

  • A competitive salary of $63,000 per annum
  • Access to salary packaging to increase take-home pay
  • A supportive and inclusive team environment
  • Flexible start and finish times with optional weekend shifts available

About Catholic Healthcare:

We promote the dignity, life, and spirituality of older people through connected and inclusive communities across residential aged care, home and community services, and retirement living across NSW and SE QLD. Our values of Courage, Compassion, and Integrity sit at the core of everything we do.



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