Pacific Travel Consultant

15 hours ago


Derwent Park, Australia Grupo Mantra Full time
About Us

Grupo Mantra is a global hospitality company with a presence in 110 countries, boasting an impressive portfolio of over 5,000 hotels and 10,000 restaurants and bars.

Job Summary

We are seeking a highly skilled Pacific Travel Consultant to join our ALLRes and Guest Experience team based in Surfers Paradise. This is an exciting opportunity for a customer service superstar to work in a high-performing inbound contact centre environment.

Key Responsibilities
  • Provide exceptional experiences to guests through pre- and post-stay interactions
  • Process reservations, take payments or amendments, and problem-solve as needed
  • Collaborate with internal and external stakeholders to ensure seamless guest experiences
Requirements
  • A can-do attitude and strong ability to process and problem-solve
  • Confidence in processing and multitasking, with excellent time management skills
  • Love of travel and ability to transfer this energy effectively over the phone
  • Ability to liaise confidently with internal and external stakeholders
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and other software packages
What We Offer
  • No overnight shifts or late finishes (latest finish: 7 PM on weekdays)
  • Dedicated Assistant Managers and Coaches for learning and growth opportunities
  • Attractive offices in the heart of Surfers Paradise with a motivating environment
  • Discounted accommodation and food & beverage at our expansive range of hotels and resorts
  • Access to our leading Learn Your Way training academy for career development
Salary and Benefits

The estimated salary for this role is between $60,000-$80,000 per annum, depending on experience and qualifications. Additional benefits include health insurance, retirement savings plan, and paid time off.



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