Reservations Coordinator
21 hours ago
Job Title: Reservations Agent
About the Role:
We are seeking a highly skilled and experienced Reservations Agent to join our team at Novotel Sydney Parramatta. As a key member of our front desk team, you will be responsible for managing and processing all reservations via phone, email, and online platforms with a focus on accuracy and attention to detail.
Key Responsibilities:
- Manage and process all reservations with a focus on accuracy and attention to detail.
- Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborate with the revenue lead to ensure that all rates and channels are optimised to maximise hotel performance.
- Work closely with hotel operational teams to ensure effective communication leading to seamless guest experiences.
- Maintain knowledge of hotel services, room types, rates, and promotions to effectively assist guests.
- Utilise our reservation system to track bookings and update guest information as necessary.
- Assist in upselling hotel services and amenities to enhance guest satisfaction.
Requirements:
- Previous experience in a reservations or front desk role within the hospitality industry is preferred.
- Strong communication skills with a friendly and professional demeanour.
- Proficiency in using reservation systems and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays as needed.
- A passion for hospitality and delivering outstanding guest experiences.
- Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face.
- Exceptional organisational & time management skills.
What We Offer:
- Competitive salary package commensurate with experience.
- Opportunities for career development within a growing hotel group.
- Employee discounts on accommodation and dining.
- A supportive and inclusive work environment.
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