Business Process Optimization Specialist

This is an exciting role for a Business Process Optimization Specialist to play a key part in enhancing our clients' business processes through effective software implementation and technical support.

The successful candidate will have the opportunity to analyze clients' existing business processes, identify areas for improvement, and recommend modifications to align them with the software capabilities. They will also be responsible for designing and documenting optimized business processes, ensuring seamless integration with the software system.

As a key member of our solutions delivery team, the Business Process Optimization Specialist will work closely with clients to understand their business requirements and configure the software accordingly. They will lead the implementation process, ensuring timely completion and successful deployment.

• Implementation: Collaborate with clients to understand their business requirements and configure the software accordingly. Lead the implementation process, ensuring timely completion and successful deployment.
• Data Uploading: Assist clients in uploading their data into the software system, ensuring accuracy and completeness. Troubleshoot any data-related issues and provide necessary guidance.
• Business Process Design: Analyze client's existing business processes and recommend improvements or modifications to align them with the software capabilities. Design and document optimized business processes.
• Lease Subject Matter Expert: Serve as a subject matter expert in lease administration, possessing in-depth knowledge of leasing practices, accounting principles, and relevant regulations. Advise clients on best practices and compliance requirements.
• Writing Business Specifications: Collaborate with clients to gather and document their requirements for software changes or enhancements. Translate these requirements into clear and detailed business specifications for development teams.
• Software User Training: Conduct training sessions for clients' staff to ensure they can effectively utilize the software. Develop training materials, user guides, and documentation to support the training process.
• 2nd Line Support: Provide second-line technical support to clients, troubleshooting and resolving software issues. Escalate complex issues to the appropriate teams and track their resolution.
• Data Services and Auditing: Perform data services such as data cleansing, data migration, and data integration to ensure the accuracy and integrity of client data. Conduct regular audits to identify data discrepancies and anomalies.
• Lease Administration: Assist clients in lease administration tasks when requested, including lease abstraction, document management, lease database maintenance, and compliance monitoring.

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
• Proven experience in software implementation with some project management.
• Strong understanding of business processes and their integration with software solutions.
• Expertise in lease administration and knowledge of relevant accounting principles and regulations.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills, with the ability to effectively convey technical information to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in providing user training and technical support.
• Proficiency in data services and auditing techniques.
• Attention to detail and a commitment to delivering high-quality results.

As a Business Process Optimization Specialist, you will have the opportunity to make a significant impact on our clients' businesses by optimizing their processes and improving their overall efficiency. If you are a motivated and detail-oriented individual with a passion for business process optimization, we encourage you to apply for this exciting role.