Business Process Optimizer

24 hours ago

Melbourne, Victoria, Australia beBeeAutomation Full time $100,000 - $140,000

Job seekers with a passion for intelligent automation and AI are encouraged to apply for this Business Analyst position. The ideal candidate will serve as the primary point of contact for assigned customers, liaising between clients and developers to deliver quality, excellence, and value.

  • Serve as the main point of contact for assigned Intelligent Automation customers and collaborate with developers
  • Support customers by providing answers, expertise, and insights as needed
  • Conduct site visits to customers, travel when necessary
  • Create business cases and ROI for all automation projects
  • Work with developers to ensure accurate capture of customer development requirements for automation projects
  • Stay informed on Intelligent Automation solutions and use cases to better inform customers on capabilities
  • Support the governance of the lifecycle/process
  • Develop and track metrics and financial projections for each automation/solution
  • Facilitate email communications between clients
  • Maintain high client Net Promoter Score (NPS) to ensure delivery of quality, excellence, and value
  • Assist the sales team in defining project complexity and total hours needed from Business Analyst resources for new projects
Requirements
  • Bachelor's degree or equivalent experience
  • Previous experience in Business / Systems Analysis or Quality Assurance
  • Experience with RPA Tools such as UiPath, Microsoft Power Platform, Automation Anywhere, Blue Prism is desirable
  • Proven experience in eliciting requirements and testing
  • Advanced knowledge in generating process documentation including process flows, as-is/to-be documentation, and solution design documents (SDDs)
  • Strong written and verbal communication skills including technical writing skills
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Lifelong learner mindset
  • Strong analytical and problem-solving skills
  • Strong communication and management skills
  • Understanding of Agile Software Development Life Cycle (SDLC)

A culture that enables lifelong learning

Diversity of thought, culture, background, and identity

Continuous innovation with cutting-edge technology

Servant-based leadership

Stewardship

Entrepreneurial management

Open-book finance

Best-in-class service

Data-driven decision-making

A fun work environment

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