Customer Experience Manager

3 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time

Marketing Lead

About the Role

We are seeking a strategic marketing professional to lead our multi-channel initiatives and drive customer engagement. This role involves designing and implementing customer journeys that enhance retention, increase product usage, and foster innovation.

  • Develop scalable customer journey strategies for growth and retention
  • Create compelling customer value propositions (CVPs) and calls to action (CTAs)
  • Manage stakeholder alignment and write clear briefs
  • Partner with Product & Analytics teams to define data criteria and ensure regulatory compliance

The ideal candidate will have experience in leveraging Customer Data Platforms (CDPs) to segment audiences and operationalize automated campaigns. Strong analytical skills and attention to detail are essential for this role.

Your Skills and Qualifications

We seek someone with a blend of creativity and commercial acumen who is passionate about creating comprehensive customer experiences. Key qualifications include:

  • Strategic thinking and problem-solving skills
  • Experience with Jira, Miro, and Email Marketing Systems
  • Strong communication and project management skills

Our Benefits

We offer a range of benefits to support your career development and work-life balance:

  • Flexible working arrangements
  • Discounted financial products
  • Paid parental leave
  • Options to purchase additional annual leave

About Us

We are a unique collection of challenger brands committed to providing a genuine alternative to Australian financial services. Our inclusive vision is to create a workspace that values diversity and fosters new possibilities.

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