Technical Business Liaison

6 days ago

Melbourne, Victoria, Australia beBeeCustomerRelationshipManagement Full time $93,447 - $141,583

Job Title: Technical Account Manager

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  • We are looking for an experienced IT professional with a deep understanding of both Managed Services and the needs of small to mid-tier clients.">
  • The ideal candidate will join a team of highly specialized consultants and technical experts, with substantial experience working with clients ranging from fewer than 50 to 500 seats, and possessing both technical and business competence across IT infrastructure.">
  • This role is perfect for someone who is an experienced Technical Account Manager, a senior Project Management professional in MSP, an experienced pre-sales professional aware of commercial aspects, or a strong Engineer who enjoys customer interaction.
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Responsibilities:

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  • Combining solid technical understanding and experience in IT systems with a passion for genuine customer service and pre-sales consulting.">
  • Responsible for the solutions delivered to multiple end customers.">
  • Collaborate with our service desk, field techs, and engineering teams, ensuring robust technical support when needed.
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Requirements:

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  • Proven experience delivering outstanding support and advice within an MSP, MSSP, or similar IT service provider.">
  • Ability to demonstrate success managing relationships with small to mid-scale clients across various industries.">
  • Your values align with ours. See our About Us page on our website.">
  • A passion for helping people understand and utilize technology to improve their business, proactively anticipating customer needs.
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Benefits:

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  • A competitive package with salary and commission-free structure.">
  • Free access to Uprise, including coaching with qualified psychologists or counselors.">
  • Flexible hybrid working arrangements for work-life balance.">
  • Our 'Never Stop Growing' ethos, offering study days, certification support, and pay rises upon passing exams.">
  • Participation in weekly training sessions and access to our library.">
  • Opportunities for personal and professional development through programs like FastTrack, Leadership Lab, and Leadership Academy.">
  • Involvement in our MAD Council focused on equality, charity, and environmental initiatives.">
  • Option for a Tesla company car (conditions apply).">
  • Regular social events and a vibrant team culture.">
  • Loyalty profit sharing incentives for long-term employees.
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