Customer Service Representative

1 week ago


Cairns North, Queensland, Australia Belgravia Health & Leisure Group Pty Ltd Full time
Customer Service Officer

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our front-line team, you will be responsible for delivering exceptional customer service to our members, casual users, and potential new members.

Key Responsibilities:

  • Provide outstanding customer service through various channels, including in-person, phone, and email
  • Process transactions accurately and efficiently using our Point of Sale (POS) systems
  • Offer membership sales and promotions to customers, ensuring a seamless and engaging experience
  • Develop and maintain strong relationships with customers, promoting our centres' services and programs
  • Ensure a safe and secure environment for customers and staff, adhering to our operational procedures

Requirements:

  • Positive attitude, excellent communication skills, and a passion for delivering exceptional customer service
  • Basic computer literacy and familiarity with software packages, including POS systems
  • Previous experience in the leisure industry is desirable, but not essential
  • Current First Aid Certificate (Workplace Level 2), CPR Certificate, and Blue Card are required

About Us:

Belgravia Leisure is a leading health and leisure organization in Australia, operating over 250 facilities across the country. We are committed to providing a child-safe environment and promoting diversity and inclusion in our workplace.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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