Business Development Lead

6 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $50,000 - $70,000
Retail Operations Manager

We are seeking a highly skilled and experienced professional to drive business development and deliver results in a fast-paced retail environment.

The ideal candidate will have previous experience in a similar role or capacity, ideally within the premium Retail/Travel, FCMG or Hospitality Industry. They will possess a proven ability to influence at all levels in the business and demonstrate a thorough knowledge of managing a profit and loss with a keen understanding of strategic planning, forecasting, and financial analysis.

Key responsibilities will include:

  • Delivering exceptional customer service both personally and within the team that meets high standards.
  • Ensuring consistent high standards of customer service through ongoing effective team training and coaching.
  • Developing and driving initiatives to ensure a high level of customer satisfaction by regularly reviewing customer feedback.
  • Maintaining strong relationships with vendors and suppliers and collaborating with Category Teams where required.
  • Effective management and resolution of escalated complaints to ensure customer satisfaction and mutually beneficial outcomes.
  • Maintaining physical security of stock, assets, and team members.
  • Controlling expenses and minimizing stock loss shortages.
  • Managing store security, theft prevention, and reporting any security breaches and concerns.
  • Accurate and timely execution of monthly promotions.
  • Ensuring staffing schedules deliver an optimal balance between service and cost efficiency.
  • Coaching, counselling, and developing team members, ensuring correct company policies and procedures are followed.
  • Ensuring compliance and demonstrating an understanding of WHS regulations to ensure a safe work environment for all team members.

In return for your skills and experience, we offer a competitive salary package, plus benefits including diversity, equity, inclusion, and belonging calendar program, free on-site parking, 12 weeks paid parental leave, additional leave per year, and up to 20% discount on all duty-free products.

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