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Assistant Manager

2 months ago

Newcastle, New South Wales, Australia MERCURE Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at the Mercure Newcastle. As a key member of our management team, you will be responsible for ensuring the smooth and efficient operation of our hotel.

Key Responsibilities
  • Front Office Operations: Assist and oversee the day-to-day operations of the Front Office team, working closely with housekeeping, maintenance, and Food & Beverage teams.
  • Team Leadership: Supervise and monitor team members, providing guidance and support to ensure excellent customer service.
  • Guest Experience: Take initiative to ensure all interactions with our guests are positive and productive, resolving any issues or complaints in a timely and professional manner.
  • Hotel Operations: Ensure the smooth and efficient running of the hotel's operation in the absence of the General Manager or Front Office Manager, maintaining high levels of customer service.
  • Emergency Response: Respond to and coordinate emergency situations, ensuring the safety and well-being of our guests and staff.
  • Administrative Tasks: Process and assist with check-in and check-out of guests, as well as assist with preparation and service of all-day dining orders and cafe orders.
Requirements
  • Relevant Experience: Proven experience in the hotel industry, with a strong understanding of hotel operations and management principles.
  • Technical Skills: Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Leadership Qualities: Ability to lead and motivate a team, with excellent communication and interpersonal skills.
  • Qualifications: Hold a valid Responsible Service of Alcohol certificate.
  • Availability: Ability to work across a rotating roster, including mornings, evenings, and weekends.
What We Offer
  • Opportunities for Growth: The chance to develop your skills and experience in a dynamic and fast-paced environment.
  • Collaborative Team: Work alongside passionate and dedicated professionals who are committed to delivering exceptional customer service.
  • Benefits Package: A comprehensive benefits package, including opportunities for professional development and career advancement.