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Implementation Consultant

2 months ago

Mount Waverley, Victoria, Australia ECI Software Solutions Full time
About ECI Software Solutions

ECI Software Solutions is a leading provider of industry-specific, cloud-based business management software and services to small and medium-sized businesses. With a strong focus on manufacturing, wholesale/retail distribution, building and construction, and field service, our solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

Our Mission

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. We deliver amazing software solutions and have an award-winning company culture that values employee well-being, innovation, and leadership.

Job Summary

We are seeking an experienced Implementation Consultant to join our Manufacturing Division - Customer Success Team. As an Implementation Consultant, you will work on a project team to configure our ERP applications, develop operating procedures, and train customer implementation teams to meet specific business goals and customer needs.

Key Responsibilities
  • Review current business processes and align them with best practices and requirements to integrate them into a seamless ERP implementation.
  • Collaborate with clients to understand their financial goals and challenges.
  • Diverse business process understanding including finance, manufacturing supply chain, warehouse/inventory management, and sales.
  • Assist in the development and documentation of best practice recommendations for common ERP business processes across multiple manufacturing environments.
  • Communicate effectively and build consensus with clients.
  • Train customer implementation teams on core body of knowledge concepts and principles and on the operation of our ERP applications.
  • Assist in change management initiatives to assist clients with a smooth transition to new systems.
  • Provide ongoing support and maintenance to ensure the implementation runs smoothly, addressing any issues or concerns.
  • Travel to customer locations to deliver consulting services approximately 50% of the time.
  • Learn new product offerings and functionality as software updates are available.
  • Monitor and report status or implementations, maintaining clear communication with customers and internal teams.
  • Work independently with a high sense of urgency.
  • Be accessible and available to multiple customers.
  • Achieve individual billable utilization targets.
  • Identify and manage potential issues and escalations in coordination with the Team Lead or Project Manager.
Requirements
  • Strong ERP product knowledge, ERP experience preferred.
  • Understand common industry business practices in manufacturing, operations, distribution, and finance.
  • Minimum of 2 years' experience in support or implementation role.
  • Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person.
  • Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated, and an internal desire to succeed.
  • Exceptional problem-solving skills and ability to think critically and adapt to changing situations.
  • Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.
Education & Work Experience
  • Requirements: Bachelor's Degree in Finance, Accounting, Business, or related field (or equivalent experience). Consulting experience preferred. Strong understanding of Finance and Accounting principles. Excellent client interactions skills. Ability to work independently and part of a team. Ability to travel between 40% - 50%.