Implementation Consultant

3 months ago

Mount Waverley, Australia ECi Software Solutions Full time

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.
- We offer competitive benefits focused on employee well-being, including paid volunteer time off
- We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
- We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
Job Summary
Successfully implement and provide ongoing consulting and training for customers utilizing an ECI Software Solution’s software.
Essential Job Duties
- Be the primary representative and go-to resource for new customers implementing the ECI software solution.
- Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
- Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
- Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:

- Requirements gathering through existing process reviews
- Systems design and fit-gap analysis
- System configuration and setup
- Engineer solutions based on complicated customer business requirements
- New process design and definition
- Pre-implementation system testing
- Concept validation and user acceptance testing
- Data migration and data formatting recommendations
- Go-live implementation tasks and post-go-live consulting
- Consulting recap/activity reporting
- Ensure timely and accurate project and time administration
- Identify and manage potential issues and escalations in coordination with the team lead or project manager.
- Provide support to post-live customers.
- Identify the source of issues
- Guidance with software capability and standard process flow questions
- Assistance with using published ECI Help documentation
- Research and providing updates on software defects
- Explain configuration and settings for ECI software
- Provide assistance and support for software add-on products

**Qualifications**:

- Required Education: Bachelor’s Degree with a focus in Accounting, Supply Chain, Information Systems, or equivalent
- Preferred Education: Master's Degree
- HB (Higher Vocational Education) degree, preferably in technical business administration or business informativs
- 1-3 years of experience
- Software implementation or consultation experience

Knowledge, Skills and Abilities Requirements
- Strong ERP product knowledge, ERP experience preferred
- Understand common industry business practices in manufacturing, operations, distribution, and finance
- Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
- Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.

LI-SC1
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

  • Implementation Consultant

    7 months ago

    Mount Waverley, Australia ECi Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...

  • Transformation Consultant

    3 weeks ago

    Mount Waverley, Victoria, Australia ECI Software Solutions Full time

    ECI Software Solutions is a leading provider of cloud-based business management software and services to small and medium-sized businesses. As an Implementation Consultant out of our Mount Waverley office, you will contribute positively to the growth of our Manufacturing Division – Customer Success Team.Role OverviewApplications Consultants play a vital...

  • Sharepoint Consultant

    7 months ago

    Mount Waverley, Australia Coachwood IT & Executive Recruitment Full time

    A vibrant and professional Technology company, specializing in providing innovative and tailored solutions for businesses from end to end currently has an opportunity for a **SharePoint Consultant** join their team, and play an integral role within the organisation. This is a fantastic opportunity to join a company that has gone from strength to strength...

  • Workforce Effectiveness Lead Consultant

    6 months ago

    Mount Waverley, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Workplace Rehabilitation Consultant Role

    4 weeks ago

    Mount Waverley, Victoria, Australia Kinnect Full time

    About UsKinnect is a leading provider of workplace rehabilitation and injury prevention services. Our team of experts is dedicated to helping individuals achieve optimal health and well-being in the workplace.Job DescriptionWe are seeking an experienced Workplace Rehabilitation Consultant to join our team. As a key member of our team, you will be responsible...

  • Workforce Planning

    7 months ago

    Mount Waverley, Australia Robert Half Full time

    Great opportunity to join a growing ASX listed business and support their Time & Attendance / Project team. **The Company** Our client is a large, ASX listed retail organisation that has a diverse portfolio of businesses within their group. The business has grown to revenues over $1.7B in recent years and has worked hard to deliver a healthy net profit....

  • Management Consultant

    2 weeks ago

    Mount Gravatt, Australia Haven Care Australia Full time

    **Position**: Full-Time **Salary**: $110,000 to $135,000 per annum **About Us**: Haven Care Australia is a leading organization committed to delivering high-quality care and support services. We specialize in innovative solutions that meet the needs of individuals and communities. **About the Role**: **Responsibilities**: - Conduct comprehensive analyses...

  • Employment Consultant

    6 months ago

    Mount Barker, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Data Science Manager

    6 months ago

    Mount Waverley, Australia TQSolutions Full time

    About Us Bapcor Limited is an ASX listed publicly traded company with revenue of approximately $1.7B. Bapcor employs around 5,600 employees across over 800 stores in all states and territories of Australia, New Zealand and Thailand. Bapcor Limited is Australasia’s leading provider of automotive aftermarket parts, accessories, automotive equipment and...

  • Disability Employment Consultant

    7 months ago

    Glen Waverley, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our ...

  • QA Manager

    6 months ago

    Mount Waverley, Australia Leica Biosystems Full time

    **Primary job purpose**: **Management responsibility for**: - ** Ensuring that Leica Biosystems Melbourne quality system requirements are effectively established, implemented and maintained.**: - ** Management representative reporting the performance of the quality system and any need for improvements to management with responsibility for review.**: - **...

  • Dbs Leader, Lean

    6 months ago

    Mount Waverley, Australia Leica Biosystems Full time

    Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our...

  • Lead Educator

    6 months ago

    Mount Waverley, Australia Explorers Early Learning Full time

    Above Award rates* | Full time opportunity! - Supportive, vibrant environment! - Generous referral bonuses*! | Professional development and career progression! **The Opportunity**: As a Lead Educator at Explorers Ashwood, you will: - Oversee the delivery of our curriculum in your dedicated classroom. - Play a central role in creating an engaging and...

  • Rewards Partner

    6 months ago

    Mount Waverley, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...

  • Consultant Periodontist

    6 months ago

    Mount Annan, Australia TOOTHSAVERS DENTISTS Full time

    **The role** A unique opportunity has presented itself for an experienced or Graduate Periodontist to join our team. ToothSavers Dental Clinic is seeking a skilled and dedicated Periodontist to join our team. As a Periodontist at ToothSavers, you will be responsible for diagnosing, treating, and preventing diseases and conditions of the gums and other...

  • Quality Consultant Community Services

    6 months ago

    Mount Alexander, Australia Dhelkaya Health Full time

    **Position Title**: Quality Consultant Community Services **Classification**: Dependent on qualifications and experience **Salary per hour**: Dependent on qualifications and experience, superannuation + generous salary packaging options **Employment Type**: Ongoing Part time 64 hours per fortnight Role description The Quality Consultant works closely with...

  • Engagement Officer/consultant

    1 month ago

    Mount Lawley, Australia Vardir Full time

    Vardir Pty Ltd (Var-deer) is a proud WA consultancy with a focus on Aboriginal engagement and consultation alongside business goals. We offer a range of services with our main focus being on _"Connecting voices. The right voices, the right way."_ We are seeking a **Engagement Officer/Consultant - Botanist / Zoologist** to assist Vardir in fulfilling its...

  • Employment Consultant

    6 months ago

    Mount Barker, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Disability Employment Consultant

    7 months ago

    Mount Druitt, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Disability Employment Consultant

    7 months ago

    Mount Druitt, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...