Implementation Consultant

7 months ago

Mount Waverley, Australia ECi Software Solutions Full time

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.
- We offer competitive benefits focused on employee well-being, including paid volunteer time off
- We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
- We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

Job Summary

Essential Job Duties
- Review current business processes and align with best practices and requirements to integrate them into a seamless ERP implementation.
- Collaborate with clients to understand their financial goals and challenges.
- Diverse business process understanding including finance, manufacturing supply chain, warehouse/inventory management, and sales.
- Assist in the development and documentation of best practice recommendations for common ERP business processes across multiple manufacturing environments.
- Communicate effectively and build consensus with clients.
- Assist in change management initiatives to assist client with a smooth transition to new system.
- Provide ongoing support and maintenance to ensure the implementation runs smoothly, addressing any issues or concerns.
- Travel to customer locations to deliver consulting services approximately 50% of the time.
- Learn new product offering and functionality as software updates are available.
- Monitor and report status or implementations, maintaining clear communication with customer and internal teams.
- Work independently with a high sense of urgency.
- Be accessible and available to multiple customers.
- Achieve individual billable utilization targets.
- Identify and manage potential issues and escalations in coordination with the Team Lead or Project Manager.

Knowledge, Skills, & Abilities
- Strong ERP product knowledge, ERP experience preferred
- Understand common industry business practices in manufacturing, operations, distribution, and finance
- Minimum of 2 years’ experience in support or implementation role
- Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
- Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated and an internal desire to succeed
- Exceptional problem-solving skills and ability to think critically and adapt to changing situations
- Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels

Education & Work Experience
- Requirements
- Bachelor's Degree in Finance, Accounting, Business or related field (or equivalent experience).
- Consulting experience preferred.
- Strong understanding of Finance and Accounting principles.
- Excellent client interactions skills.
- Ability to work independently and part of a team.
- Ability to travel between 40% - 50%.

LI-REMOTE
LI-SC1

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

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