Debt Recovery Specialist

3 weeks ago


Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

About the Role:

We are seeking a highly skilled Debt Recovery Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our organization, you will be responsible for engaging and negotiating successful debt recovery from Third Parties in a respectful manner, ensuring quality service to customers.

Key Responsibilities:

  • Exceeding customer expectations with consistent positive experiences that build loyalty.
  • Efficiently determining liability, negotiating debt repayment outcomes, and maximizing financial benefit for AAL.
  • Responding promptly to customer needs, processing recovery claims accurately, and adhering to AAL phone standards.
  • Demonstrating understanding and adherence to Financial Hardship requirements, including dealing with Customers Experiencing Vulnerability.

About You:

To be successful in this role, you will need:

Experience in claims management within a complex, matrixed general insurance organization.Effective planning, prioritization, and task organization skills to manage competing demands and resources.High attention to detail, ensuring thorough and accurate completion of tasks, with a quick ability to spot errors or inconsistencies in information.Proficiency in technical aspects including systems, software, databases, reporting, and communication tools.Excellent verbal and written communication skills, adept at negotiation, and capable of balancing empathy and compassion with achieving optimal commercial outcomes for AAL.

What We Offer:

  • A dynamic and supportive work environment that values diversity and inclusion.
  • A comprehensive range of employee benefits, including access to on-demand learning resources and programs, insurance products, and discounts across a range of retail, tech, and travel brands.
  • The opportunity to work with a leading insurance and asset management brand, committed to securing the future of our customers, partners, and the community.

About Allianz:

Allianz Australia Services Pty Ltd is a proud employer that values its employees and is committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.



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