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Collections Officer
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About Bingo
Bingo is a leading waste management company that provides innovative solutions across the entire waste management supply chain in Queensland, New South Wales, and Victoria. We are at an exciting chapter of our growth journey, driving change, getting inventive, and shaping the future of our industry.
Our Mission
We aim to make Australia waste-free for all. Our team is passionate about delivering exceptional customer service and building strong relationships with our clients.
Job Summary
We are seeking a highly skilled Collections Officer - Debt Recovery Specialist to join our team. As a key member of our credit control team, you will be responsible for managing a portfolio of clients, ensuring debts are minimized, and payment terms are adhered to.
Key Responsibilities
- Effectively manage a portfolio of clients to ensure debts are minimized and payment terms are adhered to.
- Recovery management of delinquent accounts.
- Process credit card payments.
- Build and maintain strong internal and external relationships.
- Provide consistently high levels of customer service to Bingo clients and stakeholders.
- Reconcile remittance advices and allocate funds paid (Daily).
- Prepare portfolio data and maintain up-to-date records of managed clients (Daily).
- Ensure escalation procedure is followed to manage risk and recover delinquent debt.
- Investigate and resolve account/invoice-related disputes in a timely manner.
- Maintain or exceed KPIs against productivity and performance across debt portfolio.
Requirements
- Relevant accounting qualifications and/or equivalent experience.
- Previous roles in a similar position with proven ability to deliver results.
- Working knowledge of capital risk management and debt recovery legislation.
- Strong Excel, report writing, and technical skills.
- Professional written and verbal communication skills.
What We Offer
- Weekly pay for all employees.
- Opportunities for training and progression within the company.
- A strong, employee-driven company culture.
- Employee benefits, including novated car leasing, discounted health insurance, recognition program, and retailer discounts.
Our Commitment
We are committed to building a workforce that reflects the communities and customers we serve. We are a proud RAP organization and are committed to achieving an inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.
