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Recovery Specialist

2 months ago

Sydney, New South Wales, Australia Singtel Group Full time
About the Role

We are seeking a highly skilled Recovery Specialist to join our team at Singtel Group. As a key member of our Recoveries team, you will play a critical role in assisting and supporting our vendors to maximize recoveries and minimize bad debt.

Key Responsibilities
  • Collaborate with the wider Billing & Credit team to deliver on Recoveries strategic goals
  • Own the continuous improvement model in all aspects of the Debt Recovery Management cycle
  • Identify, quantify, and resolve internal control gaps
  • Implement effective controls through root cause analysis
  • Provide trusted input into critical Optus recovery processes and activities
  • Support the development of budgets, forecasting, and scenario analysis models
  • Generate recovery insights by conducting efficient and accurate deep dive data analysis
  • Provide short-and long-term insight and intelligence on Optus' debtor segments
  • Work closely with the broader Collections and Recoveries team and Mercantile Vendors to set up and maintain reporting analytics and dashboards to supervise results
Requirements
  • Tertiary qualification in Business / IT / Commerce or related business field desirable
  • Experience in an Analytical role including preparation of financial models and cases
  • Solid understanding of MS Office, Teradata SQL, Relational databases, SQL developer, Oracle SQL, and Alteryx
  • Solid analytical, conceptual, strategic, and commercial skills, with a background in statistical modelling / model validation
  • Exceptional communication (verbal/written) and interpersonal skills, as well as exceptional project and time management ability
  • Adept at conducting deep analysis to uncover areas to be addressed to improve the customer experience and financial outcomes for the team
  • Confident to present your findings to all levels of the business; internally and externally
  • Ability to handle your time well as the time of your collaborators
About Us

Singtel Group is a leading telecommunications company that values diversity and inclusion. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural, and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.