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Logistics Service Operations Manager
1 month ago
About Us
CEVA Logistics provides global supply chain solutions, connecting people, products, and providers worldwide. Present in 170 countries with over 110,000 employees across 1,300 sites, we strive to be a Top 5 global 3PL.
Your Role
We seek a Customer Service Supervisor at Eagle Farm QLD, responsible for overseeing customer service operations to ensure excellent client experience through all interactions. This role plays a vital part in maintaining smooth departmental functions, managing client relationships, and delivering high-quality services.
Your Responsibilities
- Ensure accurate and up-to-date customer information, manage account credit statuses, and provide proactive updates on delivery schedules, shipment queries, and service requirements.
- Collaborate with warehouse and operational staff to fulfill client requirements, resolving any service-related issues efficiently.
- Develop and maintain client-specific Standard Operating Procedures (SOPs) aligned with organizational standards.
- Address customer complaints and resolve issues promptly to maintain high customer satisfaction levels.
- Promote our range of services, including import, export, and value-added offerings, to support business growth and strengthen client relationships.
Your Qualifications
Our ideal candidate has experience in customer service within freight forwarding and possesses:
- Strong people management skills, with the ability to coach and lead a team in a fast-paced logistics environment to meet service goals and uphold high performance standards.
- Excellent interpersonal, written, and verbal communication skills, enabling effective and professional interactions with clients, carriers, and internal teams across multiple levels.
- Demonstrated organizational skills, with the capability to manage complex shipments, prioritize effectively, and perform well under time-sensitive conditions.
- Proficiency in freight forwarding and customer management software, with CargoWise experience highly preferred, alongside strong general computer skills, including Microsoft Office.
What We Offer
In addition to a challenging and rewarding work environment and competitive pay, we are proud to offer a range of employee benefits designed to support your wellbeing and help you thrive at work and in life.
The estimated salary for this position is AU$90,000 - AU$110,000 per annum, depending on experience.
CEVA Logistics is an equal employment opportunity workplace. We welcome and encourage all qualified applicants who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
