Freight and Logistics Account Manager

2 days ago

Brisbane, Queensland, Australia Hellmann Worldwide Logistics Full time
About Us

At Hellmann Worldwide Logistics, we are a global logistics company that prioritizes relationships and people. Our values of being caring, entrepreneurial, forward-thinking, reliable, and more drive our business decisions.

About the Role

We are seeking an experienced National Key Account Manager to join our team in Brisbane. This is a full-time position that requires a dedicated, energetic, and results-driven individual with a flexible Can-Do attitude.

Main Responsibilities:
  • Maintain strong relationships with assigned national accounts, leading in business and performance reviews, identifying service issues, and allocating resources for improvement.
  • Generate new sales opportunities from existing customers and achieve yearly growth targets for strategic accounts.
  • Follow the tender management process, conduct competitor environment analysis, and develop negotiation strategies aligned with products.
  • Support the development of national business, especially in the auto vertical, priority LCL with multi-model freight products, and develop related solutions with the product team.
  • Manage AR processes, including due dates and credit limitations.
  • For key accounts in your book of business: Prepare, execute, monitor, and continuously improve account strategies/development plans/business plans.
  • Conduct sales forecasting, planning, and budgeting processes and prepare corresponding reports on account status.
  • Deliver personal sales plans in CRM and Corporate Planner.
  • Work with operational and solutions teams to develop operationally and commercially attractive solutions that exceed customer expectations.
  • Adhere to and execute sales strategies and sales as provided by global/regional/country sales leadership.
  • Define succession/replacement, recruiting, and personnel development needs for direct reports and coordinate with HR.
  • Support products in enhancing the product/service portfolio and corresponding pricing.
  • Create written offers and offer/service presentations for customers in alignment with products.
  • Ensure acquisition of new target customers and enhancement of existing customer relationships with the goal to retain and expand HWL business.
  • Generate tender leads and support timely delivery of compelling and value-generating proposals.
  • Identify and convert sales opportunities in collaboration with products.
About You

We will provide you with the necessary training and support to excel in this role. To be successful, you will need:

  • General Freight Forwarding/Sales Training.
  • A minimum of 8 years of experience in the freight forwarding industry.
  • Experience/success in auto vertical projects and tender process management.
  • Excellent negotiation skills.
  • Excellent communication skills, both written and verbal.
About Our Benefits

We offer a competitive remuneration package, Employee Bonus Scheme, and a strong and supportive leadership team. We prioritize work-life balance and have a flexible work-life balance scheme.

Why Join Us?

We are a global logistics company that values relationships, people, and delivering exceptional customer experiences. If you are an experienced National Key Account Manager who thrives on delivering exceptional customer service and growing & developing our business, then we want to hear from you.

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