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Logistics Operations Manager

4 weeks ago

Brisbane, Queensland, Australia CEVA Logistics Full time

About the Role

We are seeking an experienced Logistics Operations Manager to oversee customer service operations at our Eagle Farm QLD location.

This is a critical role in ensuring our clients receive exceptional service across all interactions, from managing client relationships to ensuring seamless departmental functions.

Key Responsibilities

  • Manage and maintain accurate customer information, account credit statuses, and delivery schedules
  • Collaborate with warehouse and operational staff to fulfill client requirements and resolve any service-related issues promptly
  • Develop and implement client-specific Standard Operating Procedures (SOPs) aligned with organisational standards
  • Address customer complaints and resolve issues efficiently to maintain high customer satisfaction levels
  • Promote our range of services, including import, export, and value-added offerings, to support business growth and strengthen client relationships

What We Are Looking For

We are looking for an experienced logistics professional with:

  • Strong leadership skills, with the ability to coach and lead a team in a fast-paced logistics environment to meet service goals and uphold high performance standards
  • Excellent interpersonal, written, and verbal communication skills to interact effectively with clients, carriers, and internal teams across multiple levels
  • Demonstrated organisational skills, with the capability to manage complex shipments, prioritise effectively, and perform well under time-sensitive conditions
  • Proficiency in freight forwarding and customer management software, with CargoWise experience highly preferred

Estimated Salary: $90,000 - $110,000 per annum

CEVA Logistics offers a competitive salary, plus a range of employee benefits designed to support your wellbeing and help you thrive at work and in life.