Senior Food Service Manager

7 days ago


Mascot, Australia Accor Full time
Role Overview

Accor, a leading international hospitality brand, is seeking a highly skilled Senior Food Service Manager to join their team at Qantas Lounges. As a key member of the lounge management team, you will be responsible for delivering exceptional customer service, leading a team of servers, bartenders, and support staff, and ensuring a safe and pleasant environment for guests.

Key Responsibilities
  • Lead and motivate the team to deliver excellent customer service, including training, scheduling, and ensuring adherence to standard operating procedures.
  • Ensure guests have an outstanding experience by responding to their needs, handling complaints efficiently, and maintaining a welcoming atmosphere.
  • Ensure the team follows health, safety, and sanitation regulations, including responsible service of alcohol regulations.
  • Ensure accuracy while ordering and delivering food and beverage orders.
  • Maintain hygiene standards for food handling and presentation.
  • Explain the menu to guests, assisting those with special dietary needs or preferences.
  • Promote a safe workplace by recognizing hazards and promoting general WHS practices.
Requirements
  • Strong interpersonal skills to motivate and guide a team, address conflicts, and inspire a high level of service.
  • A friendly, customer-focused attitude with a commitment to total customer satisfaction.
  • A deep commitment to hospitality, ensuring every guest has a positive experience.
  • Ability to handle multiple responsibilities, prioritize tasks, and maintain smooth operations under pressure.
  • Clear communication with team members and management, as well as effective problem-solving skills.
  • Responsible Service of Alcohol (RSA) Certification.
  • Confidence in liaising with various internal and external clients.
  • A high standard of grooming and personal presentation.
  • The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends.
Employee Benefits
  • Work with two iconic businesses and experience the buzz of the airport and the Lounges.
  • Excellent working conditions and fantastic career opportunities.
  • Hotel discounts worldwide and exclusive travel benefits.
  • Access to staff duty-free store.


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