Senior Food
2 weeks ago
- Lead by example to provide efficient, friendly & professional food & beverage service to all guests
- Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
- Supervision and support of all lounge areas as required
- Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
- Handle different guest challenges and situations and be part of the first response emergency team.
- Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
- Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
- Achieve budgets, customer satisfaction targets and other business metrics.
- Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
- Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
- Assist with implement training programs for all employees, conduct induction and skills training
- Maintain and improve quality service in our lounges.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
- Make sure that an ACCOR and Brand policies are respected
- Excellent knowledge of the software operation and usage..
- Check discrepancy report and action accordingly.
- Train junior team member and co-ordinate the monthly on the job training for the whole department
- Log and inform your Manager of any system problems & workplace injuries.
- Assisting with protecting and maintaining control of the lounge and bar areas.
Qualifications
- Bachelors or tertiary education in business or hospitality management
- A passion for people and creating the next generation of hospitality leaders.
- Previous experience managing a team of 20 team member or more
- Ability to support and guide team members to reach operational expectations
- Prior experience working with Ento, Interlex or a related system
- Preferred previous experience in a similar role
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Good interpersonal skills and self-confident
- Good sales skills
- Dynamic
- Good presentation
- A thorough and organised approach
All applicants must have full working rights within Australia.
Additional Information
Employee Benefits for your hard work
- Work with two iconic businesses and experience the buzz of the airport and the Lounges.
- Excellent working conditions & fantastic career opportunities
- Hotel discounts worldwide and exclusive travel benefits
- Access to staff duty-free store
You will be engaged to work under the Hospitality Industry (General) Award [MA000009]
Note: Successful applicants will be required to undergo a Federal Police check at their own cost (Will be reimbursed once approved) in order to gain ASIC certification
If you would like to be a part of our team, please apply now.
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