Lead Technical Customer Service Specialist

3 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000
Customer Service Excellence Opportunity

This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.

  • Oversee the entire customer journey, from initial inquiry to post-sales support.
  • Ensure every interaction reinforces our client's reputation for excellence and expertise.

You will lead a team dedicated to providing exceptional service to a knowledgeable B2 B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Responsibilities:
  • Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies, programs, and procedures.
  • Technical Customer Relations & After-Sales Support: Plan and implement robust after-sales service initiatives.

The ideal candidate will have a minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.

A proven Bachelor Degree or Equivalent, and solid administrative skills and proficiency with CRM systems and standard office software are also essential.

We Offer:

Competitive compensation and benefits package

Opportunities for career growth and advancement

Collaborative and dynamic work environment

What We're Looking For:

Results-driven leader with excellent communication and interpersonal skills

Ability to adapt to changing priorities and deadlines

Passion for delivering exceptional customer experiences

How to Apply:

Apply online through our website

Include your resume and cover letter

We look forward to hearing from you

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