Technical Customer Service Lead

23 hours ago

Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000
Customer Service Manager

We are seeking a seasoned professional to lead and elevate our customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.

  • Key Responsibilities:
  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team handles complex technical inquiries and provides accurate, expert advice.
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and align with company goals.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre, improving call handling times, first-contact resolution, and service quality.

Requirements:

  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.

  • Technical Customer Service Lead

    6 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job OverviewThe role of a Customer Service Manager is pivotal in elevating our client's customer service operations. This leadership position requires an experienced and dynamic professional to oversee the entire customer journey, from initial inquiry to post-sales support.About the PositionThis key leadership role involves leading a team dedicated to...

  • Technical Customer Service Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,800

    Customer Service Manager Job OpportunityThis pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.Key...

  • Technical Customer Service Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Customer Service Manager RoleWe are seeking an experienced and dynamic customer service manager to join our organization. This pivotal leadership role requires a hands-on professional who thrives in a technical environment.Key Responsibilities:Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance,...

  • Technical Customer Service Team Lead

    6 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time

    Customer Service PositionThis is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. The successful candidate will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support.The ideal candidate will have a proven track record of developing and implementing...

  • Lead Technical Customer Service Professional

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Senior Travel Consultant JobWe are seeking an experienced and dynamic customer service professional to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical environment.

  • Customer Service Manager: Technical Operations Lead

    23 hours ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Customer Service LeaderWe are seeking a seasoned leader to oversee our customer service operations and drive exceptional results.This pivotal role is designed for hands-on managers who thrive in fast-paced, technical environments.You will be responsible for leading the entire customer journey, from initial inquiry to post-sales support, ensuring every...

  • Technical Customer Service Director

    4 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Customer Service Manager JobWe are seeking a professional to lead our customer service operations.This is a hands-on leadership role that focuses on managing the entire customer journey for a knowledgeable clientele in a technical industry.About the RoleYou will be responsible for leading a team dedicated to exceptional service, combining people leadership,...

  • Customer Service Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Customer Service ReviewerWe are seeking an experienced and dynamic professional to lead and elevate our customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support,...

  • Technical Customer Experience Lead

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Customer Service Leadership OpportunityA dynamic leadership role is available for an experienced Customer Service Manager to elevate the customer service experience and drive operational efficiency.This is a hands-on management position that thrives in a technical environment, overseeing the entire customer journey from initial inquiry to post-sales...

  • Technical Customer Service Manager

    4 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Customer Service Leadership OpportunityThis role is a pivotal leadership position designed for an experienced and dynamic leader who thrives in a technical environment.The successful candidate will be responsible for overseeing the customer service journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's...