Current jobs related to Customer Service Specialist - Brisbane, Queensland - beBeeService
-
Customer Service Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $75,000 - $110,000About Our RoleWe are seeking an experienced professional to join our team as a Customer Service Specialist.This is a fantastic opportunity for individuals who enjoy working with people and have a passion for delivering exceptional customer experiences.As a Customer Service Specialist, you will be responsible for providing personalized support to customers,...
-
Customer Service Specialist
2 weeks ago
Brisbane, Queensland, Australia Dsv Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 82259Time Type: Full TimeAre you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply...
-
Customer Service Specialist
1 week ago
Brisbane, Queensland, Australia beBeeCustomerSupport Full time $86,490 - $116,812Customer Service SpecialistYou'll play a pivotal role in delivering exceptional customer experiences within complex processes.Provide top-tier customer support, addressing inquiries and resolving issuesManage customer accounts, including transactions and administrationCommunicate with customers about planned service disruptionsA successful candidate will...
-
Customer Service Specialist
1 week ago
Brisbane, Queensland, Australia Metso Full timeOverviewCustomer Service Specialist role at Metso.We are seeking a Customer Service Specialist to join our Brisbane team.In this role, you'll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery.This is an exciting opportunity to build a long-term career in the mining technology industry while...
-
Customer Service Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $23,500 - $35,000Customer Service SpecialistAbout the RoleWe are seeking a customer-focused individual to join our Café team. The ideal candidate will have excellent communication skills, be able to work well under pressure and provide top-notch service to customers.The successful candidate will possess a bubbly personality, be approachable and friendly, and have a...
-
Customer Service Specialist
2 weeks ago
Brisbane, Queensland, Australia Metso Full timeOverviewCustomer Service Specialist role at Metso.We are seeking a Customer Service Specialist to join our Brisbane team. In this role, you'll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery. This is an exciting opportunity to build a long-term career in the mining technology industry...
-
Customer Service Specialist
2 weeks ago
Brisbane, Queensland, Australia Metso Full timeOverviewCustomer Service Specialist role at Metso.We are seeking a Customer Service Specialist to join our Brisbane team. In this role, you'll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery. This is an exciting opportunity to build a long-term career in the mining technology industry...
-
Customer Service Specialist
1 week ago
Brisbane, Queensland, Australia Pace Appointments Full timeWith a dedicated team of industry professionals worldwide providing innovative freight and logistics solutions to their loyal and varied customers, this successful multinational forwarder is a force to be reckoned with and have built a reputation as one of the best in the business.Due to unprecedented growth and current industry demand, a position is...
-
Customer Service Specialist
2 weeks ago
Brisbane, Queensland, Australia Gsb Full timeCustomer Service Specialist**About the role**At Great Southern Bank we're a customer-obsessedbunch. We pull out the stops to help all Australians own their own home. Thismeans attracting and retaining customers through our strong brand, clever propositions,and award-winning service and support.Our **CustomerService Specialist** role is pivotal to supporting...
-
Customer Service Specialist
1 week ago
Brisbane, Queensland, Australia beBeeCustomerService Part time $60,000 - $80,000Customer Service SpecialistWe are seeking a highly motivated and customer-focused individual to excel as a retail sales consultant in our team. As a retail sales consultant, you will be the face of the company, providing exceptional customer service and ensuring that customers have an outstanding experience.About the Role:Our ideal candidate is passionate...
Customer Service Specialist
3 weeks ago
Technical Service Lead
About the Position:We are seeking an experienced and dynamic Technical Service Lead to elevate our customer service operations. This is a pivotal leadership role designed for a hands-on specialist who thrives in a technical, trade-focused environment.
Key Responsibilities & Accountabilities:- Lead, mentor, and motivate a team of technical specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full lifecycle of your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
- Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
- Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
- Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
- Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.
- A minimum of 1+ years of experience in a technical management or team leadership role, preferably within the automotive, trade, or a related technical industry.
- Proven Bachelor Degree or Equivalent.
- Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
- A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
- Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
- A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
- Solid administrative skills and proficiency with CRM systems and standard office software.
