Technical Customer Experience Lead
3 days ago
Are you a leader seeking to elevate customer service operations in a technical field? We are looking for an experienced and dynamic Customer Service Manager to oversee the entire customer journey, from initial inquiry to post-sales support.
Key Responsibilities- Lead a team of customer service specialists in providing exceptional service to a knowledgeable B2B clientele.
- Develop and implement customer service policies, programs, and procedures to enhance the entire customer experience.
- Analyse key performance metrics to drive operational efficiency within the customer service centre.
- Liaise closely with technical, sales, and warehouse teams to ensure a seamless, unified response to customer expectations.
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
- Proven ability to lead, develop, and inspire a team in a fast-paced environment.
- Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele.
This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you.
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Technical Customer Experience Lead
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Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000Customer Service Leadership OpportunityA dynamic leadership role is available for an experienced Customer Service Manager to elevate the customer service experience and drive operational efficiency.This is a hands-on management position that thrives in a technical environment, overseeing the entire customer journey from initial inquiry to post-sales...
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Technical Team Lead
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Customer Experience Lead
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Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000Job Title: Customer Experience LeadAbout the Role:This is a pivotal leadership position that requires a hands-on manager who excels in a technical, trade-focused environment. As a customer experience lead, you will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation...
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Customer Experience Lead
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Customer Experience Lead
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Technical Customer Experience Director
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Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000Job TitleCraft a world-class customer experience as a dedicated Customer Service Manager, where you will be responsible for leading and elevating our client's customer service operations. This pivotal leadership role requires an experienced manager who thrives in a technical environment, overseeing the entire customer journey from initial inquiry to...
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Brisbane, Queensland, Australia beBeeCustomerServiceManager Full timeThe Role:We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations.This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales...
