Senior Account Development Manager

3 weeks ago

Sydney, New South Wales, Australia Virtuoso, Ltd. Full time
Job Summary

The Senior Account Development Manager will drive member performance as it relates to partner revenues, advisor performance, agency engagement, and Virtuoso program optimization. This role will work closely with Account Directors to provide input for the design and implementation of the market regional business plan, focusing on account management to maximize Virtuoso's performance in market.

Key Responsibilities

- Provide input into the regional business plan and budget
- Support delivery and execution of the business plan
- Ensure compliance with the Virtuoso "playbook"
- Deliver key performance metrics as outlined in the Business Plan
- Account for member account plans (maps), aligning member's growth & profitability plans with Virtuoso sales, professional development, and marketing programs
- Maintain and execute the company CRM platform
- Contribute to the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the market Account Director
- Engage in proactive interdepartmental collaboration
- Participate in regional market events and Global Virtuoso events
- Support Account Director in identifying and developing new business opportunities and monitoring of competitive context
- Execute new member onboarding as directed by regional Account Director
- Attend high-profile member conferences, meetings, and education programs
- Conduct competitor analysis and reporting
- Manage critical member matters
- Oversee production reporting

Educational and Skills Requirements

- Tertiary qualification in Business, Travel & Tourism, or Marketing
- 2+ years of related work experience, including industry experience, understanding of the luxury market, prior account management experience, and experience contributing to team performance
- Proficient in Microsoft Office Suite
- Leadership capabilities
- Project management
- Excellent presentation skills
- Interpersonal skills
- Results-oriented with a focus on commercial delivery
- Strong quality service attitude and approach
- Self-motivated and energetic
- Champion of company goals and objectives
- Innovation – Forward thinking, curious, and creative
- Commercial acumen – negotiation and strategy
- CRM – proficiency in using company platform
- Marketplace Awareness – Current business trend knowledge
- Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions
- Collaboration – Strong skills in inspiring the win-win-win

Travel Requirements

- Travel is required, approximately 35%+ of time visiting members, attending events, conferences, and team meetings
- Travel will be primarily domestic but may include some international

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