Logistics Coordinator

2 weeks ago


Erskine Park, New South Wales, Australia CHEP Full time

CHEP is a leading provider of supply chain solutions, and we're seeking a skilled Logistics Coordinator to join our team. As a key member of our logistics team, you'll be responsible for the day-to-day execution of CHEP Logistics, utilizing business processes that deliver best-in-class service while ensuring compliance with relevant State/Territory OHS&E and COR regulations and legislation.

Key Responsibilities
  • Handle all inbound communications from internal and external stakeholders, focusing on customer needs and our impact on them.
  • Resolve operational day-to-day issues for CHEP logistics movements with internal and external stakeholders within agreed timelines via outbound communications.
  • Review and close out open loads using TMS reports, ensuring any open corrections are closed out.
  • Communicate with customers regarding their transport requests, proactively notifying them of any delays within agreed timelines.
  • Ensure service failures and customer complaints are logged with a case on the day received, investigating and performing root cause analysis.
  • Adhere to the logistics plan set out by the Logistics Network Team and follow the direction and business processes as set by the Logistics Leadership Team.
  • Achieve all KPIs as set out by the Logistics Leadership Team, attending logistics meetings to communicate performance and operational issues.

Preferred Qualifications

  • High school education

Work Type

Hybrid Remote



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