Desktop Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeTechnician Full time
Job Summary

Excis is a global IT support leader driven by innovation and collaboration. We're seeking a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations.

This role involves providing onsite and remote support for Windows and Apple devices, including IMAC tasks and troubleshooting across multiple platforms, supporting executive/VIP users.

Responsibilities include managing hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintaining asset management with regular reporting.

Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents.

Assist with walk-up support and new hire onboarding.

Requirements
  • Minimum 3 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
  • Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
  • Excellent customer service, communication, organization, multitasking, and documentation skills.
  • Preferred: Australian citizen/PR/Valid work permit with at least 12 months before expiry.
  • Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
Benefits

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.

We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.

Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join our team in Sydney, Australia, and be at the forefront of IT support excellence

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