Desktop Support Engineer

5 hours ago

Sydney, New South Wales, Australia Datacom Full time $60,000 - $120,000 per year

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

This is an onsite role in Sydney working as a Desktop Support Engineer, where you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

What you'll do

At the moment, as Desktop Support Engineer you will be focused on:

  • Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
  • Assisting new users with their IT hardware collection and setup.
  • Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
  • Recording all customer contacts in the appropriate ITSM tool
  • Keeping customers updated with regards to their tickets
  • Using tools and processes to deliver services to customers in accordance with SLAs
  • Proactively manage and maintain customer infrastructure as directed
  • Initiate and drive service and process improvement
  • Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring

To be successful in this role, you will have demonstrated the following:

  • Exceptional customer experience with regard to end user services
  • The ability to prioritise work to ensure achievement of all service level agreements
  • Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
  • You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

  • Desktop Engineer

    4 days ago

    Sydney, New South Wales, Australia VIS Global Pty Ltd Full time $90,000 - $120,000 per year

    Role: AUS | Desktop EngineerLocation: SydneyContract Duration- 15 DaysThe purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to...

  • Desktop Support Engineer

    2 days ago

    Sydney, New South Wales, Australia Datacom Connect Full time $90,000 - $120,000 per year

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)This is an onsite role in Sydney working as a Desktop Support Engineer, where you will be responsible for the provision of all aspects of...

  • Desktop Support Engineer

    5 days ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Desktop Support Engineer

    5 days ago

    Sydney, New South Wales, Australia Brennan Full time

    Brennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by ourTrue Performance System- a way of working...

  • Desktop Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Better Staff Full time $60,000 - $90,000 per year

    IT Desktop Support (Level 1 & Level 2 Opportunities)SydneyGreat IT Support role with amazing perksPermanent Position - Full time on-siteJoin a well-established Australian business that has expanded internationally and continues to grow. They're known for looking after their employees, offering plenty of perks and creating a culture where people coming into...

  • Desktop Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Robert Half Full time $80,000 - $110,000 per year

    THE COMPANY:This recognisable and well-known ASX-listed business delivers critical services inside the infrastructure sector.On offer:· Newly created role inside a fast-paced technology-focused organisation in a high-growth phase (circa 100 staff and growing).· Currently uplifting EUC and security that will make a meaningful impact across the...

  • Desktop Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Stake Full time $85,000 - $90,000 per year

    Stake is looking for a Desktop Support Engineer to join our team at our Sydney CBD office, with a hybrid working modelWe're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we've empowered a new wave of investors.Stake has grown fast from a fintech startup...

  • Desktop Support Manager

    1 week ago

    Sydney, New South Wales, Australia HCL Australia Services Pty Ltd Full time $90,000 - $120,000 per year

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Desktop and Network Support Engineer

    6 days ago

    Sydney, New South Wales, Australia DBS Consulting Australia Full time

    About DBS:At DBS, we're passionate about creating environments where technology and design work seamlessly together.We bring our clients' vision to life through integrated systems, stellar support, and genuine care. We work as one team across engineering and IT to deliver outcomes that simply work.Our vision is to lift the level of ingenuity, execution, and...

  • Desktop Support Engineer

    6 days ago

    Sydney, New South Wales, Australia Intrinzic Full time $70,000 - $90,000 per year

    $350-$450 / day (incl. super) - 6-Month ContractWindows 11, Office 365Australian Citizenship (mandatory)North SydneySummaryDesktop Support Specialist will be a fundamental member of the IT Support team as well as provide concierge level of desk-side technical support in the local office.The position will include a unique blend of local on-site & remote...