Team Lead Senior Desktop Support Officer
3 days ago
About the Role
A Federal Government Agency is seeking a skilled and motivated Team Lead – Senior Desktop Support Officer to join their ICT Operations Team. This is a hands-on leadership role where you'll oversee a team of Desktop Support Officers, ensuring high-quality technical support and service delivery across multiple sites.
Key Responsibilities
- Lead and mentor a team of Desktop Support Officers
- Provide Level 2 ICT support for hardware, software, video conferencing, and peripheral devices
- Manage ICT equipment provisioning and asset register accuracy
- Collaborate with Level 3 teams and external vendors for escalations and upgrades
- Monitor team resources and ensure service level agreements are met
- Drive continuous improvement and maintain ICT knowledge base documentation
About You
You're an experienced technical leader with :
- Strong problem-solving skills and a customer-focused mindset
- Proven experience in desktop support and incident management
- Excellent communication and stakeholder engagement abilities
- A passion for mentoring and developing team members
- Strategic thinking and the ability to manage competing priorities
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Emma Crossing on or for a confidential discussion.
#J-18808-Ljbffr-
Desktop Support Team Lead
3 weeks ago
Sydney, New South Wales, Australia Datacom Full timeOur WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to...
-
Desktop Support Team Lead
3 weeks ago
Sydney, New South Wales, Australia Datacom Full timeOur WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to...
-
Senior Desktop Technical Leader
2 days ago
Sydney, New South Wales, Australia beBeeLeadership Full time $115,000 - $135,000Job DescriptionSenior Desktop Support Officer – Team LeadWe are seeking a skilled and motivated technical leader to spearhead our ICT Operations Team.Key ResponsibilitiesLead and mentor a team of Desktop Support Officers to ensure high-quality technical support and service delivery across multiple sites.Provide Level 2 ICT support for hardware, software,...
-
Desktop Support Technician
2 days ago
Sydney, New South Wales, Australia Peoplebank Full timeJoin to apply for theDesktop Support Technicianrole atPeoplebankJoin to apply for theDesktop Support Technicianrole atPeoplebankAbout the CompanyThis is an Australian division of a global company who are known for their strong employee focus and a Leader in their field.About the role:You will be the main point of contact for end user IT support and problem...
-
Senior Desktop Support Specialist
2 days ago
Sydney, New South Wales, Australia beBeeComputer Full time $90,000 - $105,000Job Title: Systems AdministratorJob Summary:A skilled IT Professional is required to provide frontline support for desktop hardware, software, and peripheral devices.Key Responsibilities:Provide technical assistance for desktop hardware, software, and peripheral devices.Install, configure, and maintain desktop software applications.Manage queues through the...
-
Senior Technical Team Lead
3 days ago
Sydney, New South Wales, Australia beBeeLeadership Full timeJob TitleTechnical Leadership RoleThis is a hands-on leadership position where you will oversee a team of Desktop Support Officers, ensuring high-quality technical support and service delivery across multiple sites.About the JobLead and mentor a team of Desktop Support Officers to ensure effective technical support and service delivery.Provide Level 2 ICT...
-
Desktop & Network Support Field Engineer
2 weeks ago
Sydney, New South Wales, Australia EIL Global Full timeJoin to apply for the Desktop & Network Support Field Engineer role at EIL Global1 week ago Be among the first 25 applicantsJoin to apply for the Desktop & Network Support Field Engineer role at EIL GlobalSkills:imaging and reimaging, Network Troubleshooting, Office 365, Active Directory, SCCM, Windows Administration,Company OverviewEIL Global is an IT...
-
Desktop & Network Support Field Engineer
3 weeks ago
Sydney, New South Wales, Australia EIL Global Full timeJoin to apply for the Desktop & Network Support Field Engineer role at EIL Global1 week ago Be among the first 25 applicantsJoin to apply for the Desktop & Network Support Field Engineer role at EIL GlobalSkills:imaging and reimaging, Network Troubleshooting, Office 365, Active Directory, SCCM, Windows Administration,Company OverviewEIL Global is an IT...
-
Desktop Support Analyst
2 weeks ago
Sydney, New South Wales, Australia Stantec Consulting International Ltd. Full timeCommunities are fundamental.Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging.That's why at Stantec, we alwaysdesign with community in mind.We care about the communities we serve—because they're our communities too.We're designers, engineers, scientists, and project managers, innovating together at...
-
Senior Desktop Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Macquarie Group Full timeHelp provide a superior approach to customer service and join our Technology team as an IT Tech Assist member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all...
