Customer Liaison

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000
About the Role

We are seeking a highly skilled and enthusiastic individual to fill the position of Customer Liaison. As a key member of our team, you will be responsible for providing exceptional customer service and support.

Your day-to-day tasks may include:

  • Liaising with customers to diagnose operational issues with their products
  • Logging all service calls and accurately updating customer service records
  • Coordinating and booking service calls for customers by liaising with third-party suppliers
  • Liaising with finance and/or order management to process credits, refunds, or sales returns on faulty products

You will work efficiently under pressure and adapt to changing priorities. Your excellent communication skills, both verbal and written, will enable you to build strong relationships with customers and suppliers.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A real passion for delivering amazing customer experiences
  • Excellent problem-solving skills and a can-do attitude
  • The ability to work efficiently under pressure and adapt to changing priorities
  • Strong communication skills, both verbal and written
Benefits

This is a permanent full-time position offering a healthy work-life balance, with regular working hours from 9:00 am to 5:00 pm. You will also have access to:

  • Ongoing training and development opportunities
  • A supportive team culture with opportunities for career progression
  • Generous product discounts from leading brands
  • A range of employee benefits, including access to health and wellbeing partners
Other Information

Please note that this role is based full-time in our Waterloo Head Office.

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