Customer Liaison

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $78,000
Job Role: Customer Service Liaison

We are seeking a highly skilled and motivated Customer Service Liaison to join our team. This role will be the first point of contact for clients and patients, providing exceptional customer support and ensuring a seamless experience.

About the Job

This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and has excellent communication skills. As a Customer Service Liaison, you will play a key role in managing inquiries, transactions, and resolving customer issues in a timely and professional manner.

Main Responsibilities:
  • Provide proactive customer support and respond to client inquiries in a prompt and courteous manner.
  • Work closely with hospitals, clinics, and providers to facilitate access to medical products and services.
  • Utilize multiple systems to manage customer interactions and transactions efficiently.
  • Collaborate with team members to resolve complex customer issues and improve processes.
What We Offer

As a valued member of our team, you will enjoy a range of benefits that demonstrate our commitment to your well-being and success.

  • Flexible work arrangement: 2 days working from home, 3 days in the office.
  • Extra time off: 3 Rest Energise & Connect Days plus your birthday off.
  • More leave, more life: option to purchase additional annual leave.
  • Recognition that counts: Team Member of the Month + Company-wide Employee of the Month.
  • Pinnacle Awards: annual awards night with an overseas trip for top performers and a plus one.
  • Wellbeing first: EAP program for you and your family.
Requirements:

To succeed in this role, you will need:

  • Strong attention to detail and excellent organizational skills.
  • Excellent written and verbal communication skills.
  • A willingness to learn and adapt to new technologies and systems.
  • Familiarity with technology and multiple systems.

We are looking for a talented individual who is passionate about delivering exceptional customer service and has the skills and qualifications to excel in this role. If you are a motivated and customer-focused professional, we encourage you to apply.

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