Healthcare Experience Coordinator

7 days ago

Perth, Western Australia beBeeAdministrative Full time $80,000 - $100,000

Customer Success Associate Job Description

This is an opportunity to work with a forward-thinking team transforming healthcare experiences. You will play a key role in shaping the future of healthcare in Australia, operating at the intersection of two fast-growing industries.

The Gig:

We are looking for a Customer Success Associate to join our Customer Success team. The purpose of this job is to support both Enterprise & SME teams with day-to-day administration tasks related to Salesforce, Zendesk, and reporting.

Responsibilities:

- Provide administrative support to all Customer Success Managers from Enterprise & SME teams with day-to-day Salesforce, Zendesk, and reporting tasks.
- Work closely with the Enterprise Sales team to prepare for pre-sales activities
- Administer Salesforce, perform bulk updates, and collaborate with the Centralised Operations team as needed.
- Assist with the onboarding of new staff members to the team and provide ongoing training
- Perform reporting administration, including compiling practice reports as required
- Provide Zendesk administration, triaging tickets, and taking action on them as necessary
- Collaborate with Enterprise Customer Support Managers and the Support team on new customer onboarding

About You

You are intelligent, strong, and passionate, always leading with your head and heart. You know how to balance fun with focus and get things done efficiently. You communicate openly, candidly, and authentically to challenge yourself and others. You're impact-driven, results-oriented, with a 'done is better than perfect' attitude. You are a creative problem-solver, always seeking unique solutions.

Experience you'll bring:

- Experience in a mid-level administrative role
- Experience and capabilities in a mid-level customer service role (experience handling enterprise accounts is preferable but not essential)
- Proficiency in Salesforce
- MS Office skills, particularly comfortable with Excel and PowerPoint
- SQL database experience (preferred but not required)

Benefits

You'll have the freedom to work flexibly, including working from home. We offer a fully stocked kitchen with coffee on tap, regular social events, salary sacrifice options, and a workplace wellness program. Our company values diversity and inclusion, believing that our differences create new ideas and perspectives.

A Bit More About Us

We're a purpose-led business transforming humanity's health, one care experience at a time. As the leading consumer healthcare platform, we connect patients with healthcare providers, providing practices with tools to improve patient experiences. By creating a connected, immediate, and simple ecosystem, we can improve health outcomes for everyone.

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