Service Desk Manager

2 days ago

Canberra, ACT, Australia AUIT Full time

Company Description

At AUIT, our experience and passion drive us to be the best, and our growth is fueled by our reputation for delivering exceptional service. We offer a wide range of services to meet the diverse IT support needs of various organizations. Our team specializes in managed services, IT support, IT security services, IT project management, disaster recovery, backup management, and cloud services. Additionally, we assist with hardware procurement and are a Microsoft Partner for cloud services.

Role Description

This is a full-time on-site role based in Canberra for a Service Desk Manager. The Service Desk Manager will oversee the daily operations of the service desk, ensuring efficient and effective technical support for our clients. Responsibilities include managing the service desk team, handling escalated issues, developing and implementing IT service management processes, and ensuring timely resolution of help desk support requests. The role requires maintaining high levels of customer satisfaction and continuously improving service delivery.

Qualifications

  • Experience in Service Desk Management and Service Desk operations
  • Proficiency in Technical Support and IT Service Management
  • Strong skills in Help Desk Support
  • Excellent problem-solving and communication skills
  • Ability to lead and manage a team effectively
  • Experience with IT security measures and best practiceS
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