Service Desk Manager

3 weeks ago


Canberra, ACT, Australia AUIT Full time

Company Description

At AUIT, our experience and passion drive us to be the best, and our growth is fueled by our reputation for delivering exceptional service. We offer a wide range of services to meet the diverse IT support needs of various organizations. Our team specializes in managed services, IT support, IT security services, IT project management, disaster recovery, backup management, and cloud services. Additionally, we assist with hardware procurement and are a Microsoft Partner for cloud services.

Role Description

This is a full-time on-site role based in Canberra for a Service Desk Manager. The Service Desk Manager will oversee the daily operations of the service desk, ensuring efficient and effective technical support for our clients. Responsibilities include managing the service desk team, handling escalated issues, developing and implementing IT service management processes, and ensuring timely resolution of help desk support requests. The role requires maintaining high levels of customer satisfaction and continuously improving service delivery.

Qualifications

  • Experience in Service Desk Management and Service Desk operations
  • Proficiency in Technical Support and IT Service Management
  • Strong skills in Help Desk Support
  • Excellent problem-solving and communication skills
  • Ability to lead and manage a team effectively
  • Experience with IT security measures and best practiceS
#J-18808-Ljbffr
  • Service Desk Manager

    3 weeks ago


    Canberra, ACT, Australia AUIT Full time

    Company DescriptionAt AUIT, our experience and passion drive us to be the best, and our growth is fueled by our reputation for delivering exceptional service. We offer a wide range of services to meet the diverse IT support needs of various organizations. Our team specializes in managed services, IT support, IT security services, IT project management,...


  • Canberra, ACT, Australia Auit Full time

    Are you a passionate leader with a passion for driving service excellence in IT support? We're on the lookout for an experienced IT Service Desk Manager to take the reins of our dynamic service desk operations. This is a fantastic opportunity to lead a high-performing team, optimise support processes, and deliver top-tier service to our customers.About...


  • Canberra, ACT, Australia Contractor Central Full time

    About the RoleContractor Central is proud to partner with AUIT, a Canberra-based technology firm delivering IT managed services, support, and solutions across a range of government and commercial clients. We are seeking an experienced and proactive IT Service Desk Manager to lead AUIT's service desk operations, ensuring high standards of customer service,...


  • Canberra, ACT, Australia Contractor Central Full time

    About the RoleContractor Central is proud to partner with AUIT, a Canberra-based technology firm delivering IT managed services, support, and solutions across a range of government and commercial clients. We are seeking an experienced and proactive IT Service Desk Manager to lead AUIT's service desk operations, ensuring high standards of customer service,...

  • Service Desk

    2 weeks ago


    Canberra, ACT, Australia National Library Of Australia Full time

    My Forms- My Tests- My Interviews- My Details**APS5 - Coordinator, Service Desk**:- Provide expert advice and assistance on ICT related software and hardware issues- An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation- Be a part of the Library's exciting new futureThe National Library of...

  • Service Desk Manager

    2 weeks ago


    Canberra, ACT, Australia Unisys Full time

    **We Believe in Better**We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.Our associates are at the forefront of everything we do, driving our clients' successes while giving back to...

  • Service Desk

    2 weeks ago


    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0616**Title**:- Service Desk - Microsoft Windows, Microsoft Office, Microsoft SCCM ITIL**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 months**Description**:- **Start an exciting career within a Federal Government Department**:- **Lucrative 12-month contract with extensions**:- **Top...

  • Service Desk

    2 weeks ago


    Canberra, ACT, Australia National Library Of Australia Full time

    My Forms- My Tests- My Interviews- My Details**APS 6 - Program Manager, Service Desk**:- A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills- Manage the general day-to-day issues that arise in a technical support team by setting its priorities through rostering and providing support to...

  • Service Desk Manager

    2 weeks ago


    Canberra, ACT, Australia Davidson Group Services Full time

    Are you an experienced Service Desk Manager who is passionate about driving service excellence and building high-functioning teams? Do you thrive in complex IT environments and are customer-focused with a proven track record of delivering exceptional support?_- If so, we have an exciting opportunity for you to join one of Australia's iconic institutions as a...

  • Service Desk

    1 week ago


    Canberra, ACT, Australia National Library Of Australia Full time

    My Forms- My Tests- My Interviews- My Details**APS 4 - Information Officer, Service Desk**:- Opportunity to work at one of Australia's leading cultural institutions- Provide expert advice and assistance on ICT related software and hardware issues- An opportunity to manage a range of systems and gain exposure to the technology required to support an...