Claims Operations Transformation Expert

1 week ago

City Of Parramatta Council Melbourne, Australia beBeeTransformation Full time $180,000 - $200,000
About the Role

We are seeking an experienced Claims Operations Transformation Expert to drive the future of our insurance operations. This is a unique opportunity to shape the direction and deliver strategic objectives across our business.

As a Claims Operations Transformation Expert, you will play a pivotal role in setting the direction and delivering strategic objectives across our insurance operations team. You'll leverage your expertise in claims handling to support our transformation projects and lead continuous improvement initiatives that enhance the customer experience.

This role will see you partner with senior leaders, industry experts, and cross-functional teams to build insurance capability, uplift knowledge across our business, and embed best practice across claims, underwriting, and our Insurance Claims Contact Centre.

Key responsibilities include:

  • Driving strategic direction and continuous improvement initiatives across insurance operations.
  • Leading and mentoring teams, fostering a high-performance, customer-centric culture.
  • Developing and implementing best practice claims handling with a focus on improved outcomes and reduced duration.
  • Partnering with industry peers to strengthen our insurance capability and reputation as a thought leader.
  • Ensuring compliance with regulatory frameworks and embedding strong risk management practices.
  • Building collaborative relationships with key stakeholders to deliver aligned, customer-first solutions.

To succeed in this role, you will bring:

  • 5+ years' leadership experience in Life Insurance operations within large, complex organisations with strong background in claims and/or underwriting in Life Insurance.
  • Proven ability to lead change, manage ambiguity, and deliver transformation.
  • Demonstrated capability in stakeholder engagement at senior levels.
  • Exceptional leadership skills, with a track record of motivating and developing teams.
  • Strong commercial acumen, analytical mindset, and problem-solving ability.
  • Proven customer focus and a strategic mindset with excellent communication and negotiation skills.
  • Commitment to quality, risk management, and customer-centric outcomes.
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Flexible working arrangements.
  • Purchased leave, parental leave, volunteer leave, gender transition leave, and well-being leave.
  • Employee recognition program.
  • Talent referral program.
  • Salary sacrificing via superannuation.
  • Employee assistance program.
  • Learning and development opportunities.
  • Employee discounts.
  • Novated car leasing.
Culture

We are an inclusive employer whose people work collaboratively. We encourage, support, and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status, or carers responsibilities.

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