Customer Service Director
23 hours ago
We are seeking a highly motivated and experienced Customer Service Director to lead our customer service team. This role is crucial in upholding our commitment to customer satisfaction and efficient service.
Key Responsibilities:- Craft and periodically assess customer service policies, programs, and procedures to ensure alignment with customer expectations and quality standards.
- Oversee day-to-day sales operations, optimising processes to enhance response times and operational efficiency.
- Provide clear direction, constructive feedback, and support to team members, playing a key role in recruiting and onboarding new customer service staff.
- Lead, inspire, and develop customer service representatives to deliver exceptional service and maintain high morale within the team.
- Design and implement strategies for after-sales support to monitor customer satisfaction, assess product performance, and drive continuous service improvement.
- Partner with various teams, service agents, and customers to understand and respond effectively to customer needs and expectations.
- Bachelor's degree in Business Administration, Management, or a related field.
- At least 2-3 years of experience in a customer service management role, ideally within retail or e-commerce environments.
- Proven ability to lead and develop a high-performing customer service team, focusing on both operational efficiency and customer satisfaction.
- Strong leadership and motivational skills, with a track record of effectively managing and inspiring teams.
- Excellent communication and interpersonal abilities, with a customer-focused approach to resolving issues and enhancing experiences.
- Solid understanding of customer service principles, policies, and procedures, including after-sales support strategies.
- Familiarity with CRM, as well as basic proficiency with data analysis and reporting tools.
- Excellent problem-solving skills, with a proactive approach to identifying and addressing customer needs.
- Strong organisational and multitasking abilities to manage multiple responsibilities in a fast-paced environment.
- Ability to collaborate effectively with cross-functional teams to ensure alignment in meeting customer expectations.
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Customer Service Director
3 weeks ago
Melbourne, Victoria, Australia Faac group Full timeAbout the RoleThe Customer Service Director will be responsible for analyzing the Order to Cash (OTC) end-to-end processes and identifying opportunities for improvement. This includes receiving, processing, managing, and completing customer orders, as well as invoicing and accounts receivables. The OTC process has a direct impact on the company's...
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Customer Service Director
4 weeks ago
Melbourne, Victoria, Australia Pace Appointments Full timeWe are seeking a seasoned professional to lead our customer service team as a Customer Service Director. This role will focus on delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth through effective customer service strategies.Key Responsibilities:Lead and develop a high-performing customer...
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Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
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Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
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Customer Service Representative
2 months ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
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Customer Service Director
3 weeks ago
Melbourne, Victoria, Australia Faac group Full timeAbout the RoleThe Customer Service Director will be responsible for analyzing the Order to Cash (OTC) end-to-end processes, focusing on how the business receives, processes, manages, and completes customer orders, invoicing, and accounts receivables. This role will work closely with key stakeholders to optimize the customer experience and ensure sustainable...
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Director of Service
5 days ago
Melbourne, Victoria, Australia TeamKids Full timeAbout the Role:We are seeking a highly motivated and experienced Director of Service to join our team at TeamKids. As a Director of Service, you will be responsible for leading a team of educators and providing high-quality childcare programs to children.Key Responsibilities:Build strong relationships with schools and local communitiesDevelop and implement...
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National Customer Service Director
3 weeks ago
Melbourne, Victoria, Australia Pace Appointments Full timeAbout the RolePace Appointments is seeking a dynamic National Customer Service Director to drive project sales specifically within the trade sector. This role is essential for meeting annual sales targets and implementing effective strategies for growth in a competitive market.Achieve an annual project sales target of $xx million, reviewed yearly.Develop and...
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National Customer Service Director
3 weeks ago
Melbourne, Victoria, Australia Pace Appointments Full timeAbout the RolePace Appointments is seeking a dynamic National Customer Service Director to drive project sales specifically within the trade sector. This role is essential for meeting annual sales targets and implementing effective strategies for growth in a competitive market. The ideal candidate will utilize their technical product expertise to make a...
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National Customer Service Director
3 weeks ago
Melbourne, Victoria, Australia Pace Appointments Full timeAbout the RolePace Appointments is seeking a dynamic National Customer Service Director to drive project sales specifically within the trade sector. This role is essential for meeting annual sales targets and implementing effective strategies for growth in a competitive market. The ideal candidate will utilize their technical product expertise to make a...
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National Customer Service Director
3 weeks ago
Melbourne, Victoria, Australia Pace Appointments Full timeAbout the RolePace Appointments is seeking a dynamic National Customer Service Director to drive project sales specifically within the trade sector. This role is essential for meeting annual sales targets and implementing effective strategies for growth in a competitive market. The ideal candidate will utilize their technical product expertise to make a...
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Service Director
4 weeks ago
Melbourne, Victoria, Australia Marble Full timeService Manager OpportunityWe are seeking an experienced Service Manager to join our team at Marble, a leading air-conditioning contractor in Melbourne. As a Service Manager, you will be responsible for developing and leading a high-performing service department focused on customer satisfaction and operational efficiency.Key Responsibilities:Build and manage...
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Director of Service
1 month ago
Melbourne, Victoria, Australia Prospero Teaching Full timeDirector of ServiceProspero Teaching is seeking a highly skilled and experienced Director of Service to lead our Before and After School Care programs in Melbourne. As a Director of Service, you will be responsible for the management of our services, supervision of children and educators, and ensuring the delivery of high-quality care and education.Key...
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Director of Channel Management
4 weeks ago
Melbourne, Victoria, Australia Educational Testing Service Full timeJob Title: Director, Channel ManagementAt Educational Testing Service, we are seeking a highly skilled and experienced Director, Channel Management to lead our channel management efforts.Key Responsibilities:Direct the work of individuals and teams responsible for channel management accountabilities.Develop and execute strategic vision for client...
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Service Director
3 weeks ago
Melbourne, Victoria, Australia Prospero Teaching Full timeJob OverviewWe are seeking a highly motivated and experienced Service Director to join our team at Prospero Teaching. As a Service Director, you will be responsible for leading a team of passionate educators and providing high-quality care and education to primary-aged children.Key ResponsibilitiesLead a team of educators and provide guidance and support to...
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Customer Success Director
2 days ago
Melbourne, Victoria, Australia Neota Full timeAbout the RoleWe are seeking a highly skilled Customer Success Director to join our team at Neota, a leading software company. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesProactively engage with clients to understand their evolving needs and provide...
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Service Director
3 weeks ago
Melbourne, Victoria, Australia Prospero Teaching Full timeJob SummaryWe are seeking a highly motivated and experienced Service Director to join our team at Prospero Teaching. As a Service Director, you will be responsible for leading a team of educators and ensuring the delivery of high-quality education and care services to children.Key ResponsibilitiesLead a team of educators to deliver high-quality education and...
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Trade Servicing Director
3 weeks ago
Melbourne, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're committed to delivering exceptional trade servicing solutions that meet the evolving needs of our customers. Our Institutional bank plays a vital role in facilitating trade and capital movements across the region, providing our team members with opportunities to develop their technical expertise and advance their careers.About the...
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Customer Relations Representative
1 week ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeKey ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...
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Customer Engagement Associate
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement CentreAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide personalized support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service through various...
