Customer Service Director
2 weeks ago
We are seeking a seasoned professional to lead our customer service team as a Customer Service Director. This role will focus on delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth through effective customer service strategies.
Key Responsibilities:
- Lead and develop a high-performing customer service team, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
- Develop and implement customer service strategies that align with business objectives, driving customer satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure seamless customer interactions and resolve complex customer issues.
- Monitor and analyze customer feedback, identifying areas for improvement and implementing process enhancements to enhance overall customer service performance.
- Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and customer satisfaction.
Requirements:
- Proven track record of delivering exceptional customer experiences and driving business growth through effective customer service strategies.
- Strong leadership and team management skills, with the ability to develop and motivate high-performing teams.
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
- Ability to analyze complex customer issues and develop effective solutions.
- Knowledge of customer service software and systems, with the ability to utilize tools to drive business growth and customer satisfaction.
Pace Appointments is a leading recruitment agency, specializing in placing candidates in exciting and relevant roles. Our team is dedicated to working with forward-thinking and inclusive workplaces to find them top talent.
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Customer Service Director
2 months ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeAbout the BusinessSix Degrees Executive is a leading global executive search firm, specialising in the recruitment of senior-level professionals for top-tier clients. Our company is built on a foundation of expertise, innovation, and a passion for delivering exceptional results.About the RoleWe are seeking an experienced Customer Service Director to join our...
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Customer Service Director
2 months ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeAbout the BusinessSix Degrees Executive is a leading global executive search firm, specialising in the recruitment of senior-level professionals for top-tier clients. Our company is built on a foundation of expertise, innovation, and a passion for delivering exceptional results.About the RoleWe are seeking an experienced Customer Service Director to join our...
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Customer Service Director
5 days ago
Melbourne, Victoria, Australia Faac group Full timeAbout the RoleThe Customer Service Director will be responsible for analyzing the Order to Cash (OTC) end-to-end processes and identifying opportunities for improvement. This includes receiving, processing, managing, and completing customer orders, as well as invoicing and accounts receivables. The OTC process has a direct impact on the company's...
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Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...
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Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
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Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Customer Engagement Associate. In this role, you will be the first point of contact for our national business, supporting internal stakeholders across all business units and assisting with the customer journey.Key...
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Customer Service Representative
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...
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Customer Service Representative
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
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Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
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Customer Service Director
1 week ago
Melbourne, Victoria, Australia Faac group Full timeAbout the RoleThe Customer Service Director will be responsible for analyzing the Order to Cash (OTC) end-to-end processes, focusing on how the business receives, processes, manages, and completes customer orders, invoicing, and accounts receivables. This role will work closely with key stakeholders to optimize the customer experience and ensure sustainable...
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National Customer Service Director
1 week ago
Melbourne, Victoria, Australia Pace Appointments Full timeAbout the RolePace Appointments is seeking a dynamic National Customer Service Director to drive project sales specifically within the trade sector. This role is essential for meeting annual sales targets and implementing effective strategies for growth in a competitive market.Achieve an annual project sales target of $xx million, reviewed yearly.Develop and...
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National Customer Service Director
1 week ago
Melbourne, Victoria, Australia Pace Appointments Full timeAbout the RolePace Appointments is seeking a dynamic National Customer Service Director to drive project sales specifically within the trade sector. This role is essential for meeting annual sales targets and implementing effective strategies for growth in a competitive market. The ideal candidate will utilize their technical product expertise to make a...
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National Customer Service Director
1 week ago
Melbourne, Victoria, Australia Pace Appointments Full timeAbout the RolePace Appointments is seeking a dynamic National Customer Service Director to drive project sales specifically within the trade sector. This role is essential for meeting annual sales targets and implementing effective strategies for growth in a competitive market. The ideal candidate will utilize their technical product expertise to make a...
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Customer Relations Director
4 weeks ago
Melbourne, Victoria, Australia City Of Melbourne Full timeJob Title: Director Customer RelationsJoin the City of Melbourne team as a Director Customer Relations and lead the Customer Relations branch, driving enhanced customer experiences and advocating for customers across the organisation.About the RoleThis is a unique opportunity to provide strategic advice to the Executive Leadership Team (ELT) and the...
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Customer Relations Director
4 weeks ago
Melbourne, Victoria, Australia City Of Melbourne Full timeJob Title: Director Customer RelationsJoin the City of Melbourne team as a Director Customer Relations and lead the Customer Relations branch, driving enhanced customer experiences and advocating for customers across the organisation.About the RoleThis is a unique opportunity to provide strategic advice to the Executive Leadership Team (ELT) and the...
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Customer Relations Director
4 weeks ago
Melbourne, Victoria, Australia City Of Melbourne Full timeJob Title: Director Customer RelationsJoin the City of Melbourne team as a Director Customer Relations and lead the Customer Relations branch, driving customer experience and advocacy across the organization.About the RoleThis is a unique opportunity to make a difference in the City of Melbourne's customer experience. As the Director Customer Relations, you...
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National Customer Service Director
7 days ago
Melbourne, Victoria, Australia Pace Appointments Full timeAbout the RolePace Appointments is seeking a dynamic National Customer Service Director to drive project sales specifically within the trade sector. This role is essential for meeting annual sales targets and implementing effective strategies for growth in a competitive market. The ideal candidate will utilize their technical product expertise to make a...
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Service Director
2 weeks ago
Melbourne, Victoria, Australia Marble Full timeService Manager OpportunityWe are seeking an experienced Service Manager to join our team at Marble, a leading air-conditioning contractor in Melbourne. As a Service Manager, you will be responsible for developing and leading a high-performing service department focused on customer satisfaction and operational efficiency.Key Responsibilities:Build and manage...
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Director of Service
3 weeks ago
Melbourne, Victoria, Australia Prospero Teaching Full timeDirector of ServiceProspero Teaching is seeking a highly skilled and experienced Director of Service to lead our Before and After School Care programs in Melbourne. As a Director of Service, you will be responsible for the management of our services, supervision of children and educators, and ensuring the delivery of high-quality care and education.Key...
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Director of Service
3 weeks ago
Melbourne, Victoria, Australia Prospero Teaching Full timeDirector of ServiceProspero Teaching is seeking a highly skilled and experienced Director of Service to lead our Before and After School Care programs in Melbourne. As a Director of Service, you will be responsible for the management of our services, supervision of children and educators, and ensuring the delivery of high-quality care and education.Key...
