Senior Dementia Support Professional

8 hours ago

Hobart, Tasmania, Australia beBeeDementia Full time $104,662 - $145,259
Job Overview

The Opportunity for Career Advancement

This role presents a chance for professional growth and exposure to new projects, making it ideal for those seeking career progression.

The Role Summary

The Team Leader will ensure the Dementia Support service is tailored to individual clients' needs and delivers on its key performance indicators.

Key Responsibilities
  • Provide leadership to a multidisciplinary team across multiple locations with a focus on the DSA Program, in accordance with policies, procedures, and organisational values.
  • Develop a culture of empowerment, mentorship, and support to designated team members, ensuring their wellbeing and safety are considered.
  • Oversight of individual and team performance to ensure high-quality DSA Service Delivery operates within the case management framework, reducing the impact of behaviours on people living with dementia, their carers, and staff.
  • Collaborate with other Team Leaders to meet the needs of the broader DSA Program and contribute to solving program deliverables.
  • Contribute to ensuring the DSA Program meets administrative, financial, risk, quality, and reporting goals across the program's KPIs.
  • Provide direct consultation and support to clients as required;
  • Ensuring timely allocation of incoming referrals to the appropriate DSA staff member in alignment with DSA KPIs.
  • Provide regular reporting to the Regional Manager on staff performance, service quality, operational performance, and issues.
  • Recruit staff with relevant skills for the DSA Program.
  • Effectively manage customer complaints or challenging situations, notifying the Regional Manager or National Program Manager as needed.
  • Work with the Regional Manager to address incidents and feedback relating to the quality of the DSA Service.
  • Improve knowledge and skills as part of the Learning and Dementia Centre team.
  • Partner with other Team Leaders to maintain a safe DC office environment, including routine maintenance and functioning equipment and ICT.
  • Partner with other Team Leaders to oversee local use and maintenance of DC fleet vehicles, including utilisation, electronic tracking, and reporting.
  • Responsible for delegated approvals for brokerage and travel, in line with financial delegation and policy.
Required Skills and Qualifications
  • Commitment to align with our Christian Mission, Motivation, and Mission in Action.
  • Tertiary qualifications in Nursing, Allied Health, or a health-related degree.
  • Demonstrated experience and knowledge in supporting older people and carers living with dementia, with emphasis on psycho-social approaches to case management.
  • Able to manage and support a team of professionals across multiple sites and locations.
  • Able to work on multiple tasks and projects simultaneously.
  • High-level communication and interpersonal skills.
  • Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
  • Strong analytical skills and attention to detail.
  • Good customer management skills for delivering services to external customers.
  • Strong administrative and computer skills.
  • Willingness to travel intra and interstate.
Benefits and Opportunities
  • Promote personal and professional growth through training and development opportunities.
  • Be part of a collaborative and dynamic team environment.
  • Have opportunities for career advancement and professional development.
Others
  • We encourage applicants to submit their application if they have relevant experience and skills.

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